Q. Items Not Allowed For Exchange / Return
We would like to inform you that UNIQLO accepts product returns or exchanges as long as the item/s are eligible based on our Returns Policy. However, here are the items that are not accepted due to hygienic purposes.
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❌ Socks
Sample of Socks:
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❌ Inner wears (e.g. Bra, Undergarments, HEATTECH and AIRism Inner Wears)
Sample of Inner Wears:
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❌ Camisoles
Sample of Camisoles:
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❌ Baby products
Sample of Baby Product:
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❌ AIRism Accessories (e.g. Mask, Sheet, Pillowcases, etc.)
Sample of AIRism Accessories:
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❌ Any packaged items (e.g. items with plastic and carton packaging) except if it is a damaged, defective or faulty item.
Sample of Packaged Items: HEATTECH and Packaged Color T-Shirts
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❌ Items / Bottoms that have been sent to Alteration
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❌ Items that have been washed and laundered
Washed items can no longer be accepted for Return or Exchange. -
❌ Used Items
Used items can no longer be accepted for Return or Exchange.
🟢 Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (EXCEPT Room Shoes) and other accessories that are not packaged may be returned or exchanged.
🟢 Any signs of use, stains, and scratches on the product shall be grounds to refuse return or exchange of the product.
Note:
You may check if your item is eligible to be returned or exchanged by checking its category on the item listing.
Reference:
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