Q. Items Not Allowed For Exchange / Return

We would like to inform you that UNIQLO accepts product returns or exchanges as long as the item/s are eligible based on our Returns Policy. However, here are the items that are not accepted due to hygienic purposes.
 

  • ❌ Socks

    Sample of Socks: 

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  • ❌ Inner wears (e.g. Bra, Undergarments, HEATTECH and AIRism Inner Wears)

    Sample of Inner Wears: 
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  • ❌ Camisoles

    Sample of Camisoles:

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  • ❌ Baby products

    Sample of Baby Product:

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  • ❌ AIRism Accessories (e.g. Mask, Sheet, Pillowcases, etc.)

    Sample of AIRism Accessories: 

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  • ❌ Any packaged items (e.g. items with plastic and carton packaging) except if it is a damaged, defective or faulty item.

    Sample of Packaged Items: HEATTECH and Packaged Color T-Shirts

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  • ❌ Items / Bottoms that have been sent to Alteration


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  • ❌ Items that have been washed and laundered


    Washed items can no longer be accepted for Return or Exchange.

     

  • ❌ Used Items


    Used items can no longer be accepted for Return or Exchange.

     


🟢 Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (EXCEPT Room Shoes) and other accessories that are not packaged may be returned or exchanged.

🟢 Any signs of use, stains, and scratches on the product shall be grounds to refuse return or exchange of the product.

 

Note: 

You may check if your item is eligible to be returned or exchanged by checking its category on the item listing.

Reference:


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