Top Frequently Asked Questions
Manage Your Order
You can use the "TRACK MY ORDER" button to track your online order. Select 'Make An Exchange', 'Make A Return' or 'Make a Cash on Delivery Refund' below to jump straight to the FAQ with the information you're looking for.
• To track your order, click "TRACK MY ORDER" and enter your tracking number on NinjaVan's tracking site to check the progress of your delivery.
• Kindly click the "MAKE A RETURN" button to see the procedures.
• Kindly visit this guide to make a refund request.
• Refund processing may take up to 30 business days or more depending on your issuing bank’s reversal timeframe.
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