2. UNIQLO Philippines Customer Service

How can we help you?

Manage Your Order

You can use the "TRACK MY ORDER" button to track your online order. Select 'Make An Exchange', 'Make A Return' or 'Make a Cash on Delivery Refund' below to jump straight to the FAQ with the information you're looking for.

TRACK MY ORDER Your tracking number will be provided to you via automated email once your order has been shipped out from our warehouse.
• To track your order, click "TRACK MY ORDER" and enter your tracking number on NinjaVan's tracking site to check the progress of your delivery.
MAKE AN EXCHANGE If you are not satisfied with your item, we accept product exchanges within 30 days as long as it meets our Returns Policy. • Kindly click the "MAKE AN EXCHANGE" button to see how you can exchange your item.
MAKE A RETURN We accept Product Returns for refund as long as it meets our Returns Policy.
• Kindly click the "MAKE A RETURN" button to see the procedures.
MAKE A CASH ON DELIVERY REFUND • This is only applicable for Cash on Delivery refund.
• Kindly visit this guide to make a refund request.
• Refund processing may take up to 30 business days or more depending on your issuing bank’s reversal timeframe.

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