Q. How can I modify or cancel my online order?
We cannot modify your order once this has been placed, including changing the color/size, adding/removing items or changing the delivery method.
If the cancel button is still clickable in the Order History page, you may opt to cancel the order and place a new one. We cannot guarantee that the item/s you have selected will still be available when you reorder.
To cancel your order, kindly follow the steps below:
1. Go to your Account.
On the app, click on the [MEMBERSHP] icon.
On the website, click on the [Account] icon.
2. Select [ORDER HISTORY].
3. The [CANCEL] button will appear if your order is eligible for cancellation.
If the Cancel button is no longer available, you have an option to return/exchange the item/s, provided that it meets our Returns Policy. Or you may contact our Customer Support Team through the channels below for further assistance.
If the cancel button is still clickable in the Order History page, you may opt to cancel the order and place a new one. We cannot guarantee that the item/s you have selected will still be available when you reorder.
To cancel your order, kindly follow the steps below:
1. Go to your Account.
On the app, click on the [MEMBERSHP] icon.
On the website, click on the [Account] icon.
2. Select [ORDER HISTORY].
3. The [CANCEL] button will appear if your order is eligible for cancellation.
If the Cancel button is no longer available, you have an option to return/exchange the item/s, provided that it meets our Returns Policy. Or you may contact our Customer Support Team through the channels below for further assistance.
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Contact UNIQLO Philippines
CHAT SUPPORT
By Mail
Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
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Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons