Q. Alteration service (Online & Store)
Alteration service is available in all stores and the online store.
| Alteration Type | Item Php 990 & Above | Item Below Php 990 |
| Normal Stitch | Free | Php 100 |
| Blind Stitch | Php 100 | Php 200 |
■ The service is available only for selected bottoms.
■ For online purchase with alteration, the delivery lead time will take an additional 1 working day from the estimated delivery lead time.
How to Request Alteration for Online Purchase
If the product is eligible for the alteration service, there will be an option to choose the alteration type and length for alteration:
Please choose the alteration type (Normal stitch/ Blind stitch) and the inseam length from the drop-down menu. To learn how to measure your inseam length, you may watch this video.
For online purchase with alteration, the delivery lead time will take an additional 1 working day from the estimated delivery lead time. Click here for more details.
Please choose the alteration type (Normal stitch/ Blind stitch) and the inseam length from the drop-down menu. To learn how to measure your inseam length, you may watch this video.
For online purchase with alteration, the delivery lead time will take an additional 1 working day from the estimated delivery lead time. Click here for more details.
How to Request Alteration for Store Purchase
You may visit any store to request for alteration service.
Please bring your original receipt during your store visit.
Bottoms undergoing normal stitch alterations can be collected on the same day, while blind stitch alteration can be collected on the next day. This is still subject to store's alteration capacity and may vary per store.
Please bring your original receipt during your store visit.
Bottoms undergoing normal stitch alterations can be collected on the same day, while blind stitch alteration can be collected on the next day. This is still subject to store's alteration capacity and may vary per store.
What Item is Available for Alteration Service
Our alteration service is available for (shorten length only) selected UNIQLO bottoms only. This includes chinos and leggings pants.
Note: UNIQLO pants purchased from other country can be accepted for Alteration service in physical stores.
Please note that alteration for these bottoms will affect the tapered silhouette.
Alteration is NOT available for the following products:
1) Shorts
2) Cropped Pants
3) Jogger Pants
4) Ultra Active Pants
5) Lounge Bottoms
6) Ponte Pants
7) Skirts & Dresses
8) Non-UNIQLO Products
Frequently Asked Questions
Can you change the size or silhouette of the pants?
No, unfortunately we only provide service for shortening the length. We cannot alter the size or silhouette of the pants (ex. waist altering, tapering).
What is the delivery lead time for online alteration?
Online orders with alterations will take an additional 1 working day from the estimated delivery lead time, excluding public holidays and weekends.
You will receive a shipment confirmation email once your order is shipped out.
You will receive a shipment confirmation email once your order is shipped out.
Is there an option to lengthen the pants or undo the alteration?
We do not offer lengthening service. We can only cut the length of the pants. Once the pants is altered, it cannot be lengthened further and we cannot go back to the original length.
Can I request for a 2nd alteration for the same pants?
If you need to shorten your pants again after the first alteration, you may visit any of our stores nationwide and request for another alteration. Kindly bring your original receipt as a proof of purchase. Our store staff will assist you.
Do your stores accept alteration service for the pants that I purchased online?
Yes. Please visit any of our stores nationwide and ask our staff for assistance. Kindly bring your original receipt as a proof of purchase. All our Uniqlo stores offer alteration service, so you can go to whichever store is most convenient for you.
Do I need to have my pants pinned?
If you do not know what length you would like your jeans/pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. Alternatively, if you know exactly what length you would like your jeans/pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.
Do you offer alterations on non-UNIQLO jeans and/or pants?
Our alteration service is exclusively for UNIQLO jeans and pants only.
May I have the UNIQLO jeans/pants altered at a later time?
Yes, you may have this altered at any time. Kindly bring your receipt and pants to any branch for alteration.
How long will I have to wait for an alteration in store?
Time may vary from store-to-store. We always try to offer same day service when we can, but this is dependent on the volume of alterations a store has to do within a day and the type of alteration. Kindly check with a staff member on how long it will take for your alteration to be done.
Can I return or exchange altered pants?
Products that have been altered are not eligible for return or exchange.
In the unlikely event that you have received incorrect or faulty product(s), you may contact our customer care team via ‘Chat Support” button (bottom page) or email us (here) for assistance.
In the unlikely event that you have received incorrect or faulty product(s), you may contact our customer care team via ‘Chat Support” button (bottom page) or email us (here) for assistance.
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Contact UNIQLO Philippines
CHAT SUPPORT
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Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
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