COOKIES USAGE

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COOKIES USAGE

By accessing uniqlo.com and navigating without modifying your parameters, you accept the use of cookies or similar technologies. This is in order for us to provide you with the best services and offers adapted to your interests. But most importantly, a more secure experience on our website. For more information, please check our Privacy Policy.

PRIVACY POLICY.

Help

Help UNIQLO Help

 

Q. How can I proceed with Return & Exchange?

UNIQLO Philippines Return and Exchange Procedure (store and online purchases)
Click here to view the official UNIQLO Returns Policy


Orders paid online via credit or debit card
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STEP 1 – Review return checklist
  • Within 30 days from ship out date
  • Official receipt is available
  • Item is in new and original condition with the original price tag attached
  • Item has not been worn, altered or washed.
  • Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, shoes, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and other accessories, and any packaged items except if damaged, defective or faulty.
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Pack and return items to warehouse
Prepare and pack the items for return using the same shipment packaging or any pouch/bag/box that fits your items. You can use any courier to ship the items back to our warehouse. Refer to the return slip for the complete warehouse address.

STEP 4 – Return confirmation
Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

STEP 5 – Refund

Amount to be refunded will be reflected in the same card you have used when you purchased from us. You will receive a refund confirmation email once we have successfully processed the refund on our end. Refund processing may take up to 15 days and will depend on your issuing bank’s refund time frame.


Orders paid at the store (Pay-in-Store)

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STEP 1 – Review return checklist
  • Within 30 days from ship out date
  • Official receipt is available
  • Item is in new and original condition with the original price tag attached
  • Item has not been worn, altered or washed.
  • Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, shoes, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and other accessories, and any packaged items except if damaged, defective or faulty.
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Pack the items
Prepare and pack the items for return using the same shipment packaging or any pouch/bag/box that fits your items.

STEP 4 – Return to the store
Bring the package at the store where you paid the online order.

STEP 5 – Proceed to cashier
Our cash wrap managers or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

STEP 6 – Refund
The store may offer to give you a credit memo which you can use for future store purchase. If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
If you used a credit/debit card, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 15 days and will depend on your issuing bank’s refund time frame.



Orders paid by cash-on-delivery (COD)

User-added image

STEP 1 – Review return checklist
  • Within 30 days from ship out date
  • Official receipt is available
  • Item is in new and original condition with the original price tag attached
  • Item has not been worn, altered or washed.
  • Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, shoes, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and other accessories, and any packaged items except if damaged, defective or faulty.
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Online Return Portal
Since payment method is cash on delivery (COD), we will need you to provide us with your account information via our Online Return Portal. Make sure to prepare details such as your bank/e-wallet account number, phone number and other details. Click here for the link to the Online Return Portal

STEP 4 – Pack and return to warehouse
Prepare and pack the items for return using the same shipment packaging or any pouch/bag that fits your items. You can use any courier to ship the items back to our warehouse. Refer to the return slip for the complete warehouse address.

STEP 5 – Return confirmation
Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

STEP 6 – Refund
When your refund has been processed, you will receive a refund confirmation email together with additional instructions for bank account, e-wallet transfer or cash remittance center pick up.



Physical Store Purchase
User-added image
STEP 1 – Review return checklist
  • Within 30 days from purchase date
  • Official receipt is available
  • Item is in new and original condition with the original price tag attached
  • Item has not been worn, altered or washed.
  • Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, shoes, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and other accessories, and any packaged items except if damaged, defective or faulty.
Step 2 – Return to the store
You must return to the store where the purchase and payment was made. For item exchange, you may visit any UNIQLO stores in the Philippines.
 
STEP 3 – Proceed to cashier
Our cash wrap or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

STEP 4 – Refund
The store may offer to give you a credit memo which you can use for future store purchase. If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
If you used a credit/debit card, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 15 days and will depend on your issuing bank’s refund time frame.


 

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