1. UNIQLO
  2. UNIQLO Philippines Customer Service
  3. Return/Exchange

Q. How can I process Return & Refund?

UNIQLO Philippines Return & Refund Procedure (store and online purchases)


Click here to view the official UNIQLO Returns Policy

Return & Refund means you want to return the items to us and get a refund for the amount you paid. The return process would depend on your payment method. Kindly click on the payment method you used for a complete step by step instruction.  

If you wish to exchange the item you purchased to a different color/size or to another item, you may refer to our Exchange procedure here



 

Orders paid online via credit or debit card 

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STEP 1 – Review return checklist
- Within 30 days from ship out date
- Official receipt is available
- Item is in new and original condition with the original price tag attached
- Item has not been worn, altered or washed.
- Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
- Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.

 
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Pack and return items to warehouse

Prepare and pack the items and all the documents for return using the same shipment packaging or any pouch/bag/box that fits your items. You may select any courier to send this back to us and you will need to shoulder the ship back fee. Refer to the return slip for the complete warehouse address.

STEP 4 – Return confirmation
Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

STEP 5 – Refund

Amount to be refunded will be reflected in the same card you have used when you purchased from us. You will receive a refund confirmation email once we have successfully processed the refund on our end. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame. 
 

Orders paid at the store (Pay In Store) 

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STEP 1 – Review return checklist
- Within 30 days from ship out date
- Official receipt is available
- Item is in new and original condition with the original price tag attached
- Item has not been worn, altered or washed.
- Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
- Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
 
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Pack the items and Return to the store
Prepare and pack the items and all the documents and r
eturn these to the store where you paid for the online order.

STEP 4 – Proceed to cashier
Our cash wrap managers or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

STEP 5 – Refund
The store may offer to give you a credit memo which you can use for future store purchase. If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
If you used a credit/debit card, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame. 

 

Orders paid via Cash on Delivery (COD) 

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STEP 1 – Review return checklist
- Within 30 days from ship out date
- Official receipt is available
- Item is in new and original condition with the original price tag attached
- Item has not been worn, altered or washed.
- Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
- Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
 
STEP 2 – Fill out return slip
Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

STEP 3 – Online Return Portal
Since payment method is cash on delivery (COD), we will need you to provide us with your account information via our Online Return Portal. Make sure to prepare details such as your bank/e-wallet account number, phone number and other details. Click here for the link to the Online Return Portal

STEP 4 – Pack and return to warehouse
Prepare and pack the items and all the documents for return using the same shipment packaging or any pouch/bag that fits your items. You may select any courier to send this back to us and you will need to shoulder the ship back fee. Refer to the return slip for the complete warehouse address.

STEP 5 – Return confirmation
Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

STEP 6 – Refund
When your refund has been processed, you will receive a refund confirmation email together with additional instructions for bank account, e-wallet transfer or cash remittance center pick up. Refund processing may take up to 15 banking days and will depend on your issuing bank’s refund time frame. 
 

Physical Store Purchase 

User-added image
STEP 1 – Review Returns Policy
- Within 30 days from purchase date
- Official receipt is available
- Item is in new and original condition with the original price tag attached
- Item has not been worn, altered or washed.
- Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
- Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
 
Step 2 – Return to the store
You must return to the store where the purchase and payment was made. Kindly bring all the documents. For item exchange, you may visit any UNIQLO stores in the Philippines.

 
STEP 3 – Proceed to cashier
Our cashier or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

STEP 4 – Refund
The store may offer to give you a credit memo which you can use for future store purchase.
If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
If you used a credit/debit card or e-wallet, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame. 

 
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