2. UNIQLO Philippines Customer Service
  3. Online
  4. Place Order

Q. Order To Me

"ORDER TO ME" is a service that allows customers to order and purchase any item from the online store when they cannot find the item they want when shopping at the store.

When to Use 

1) When you can't find the product you want in store. 
2) When the product you want isn't available in your size in store. 
3) When you want a product in a size only available online (XS, XXL or 3XL). 
4) When you want a product that's only available in selected stores. 
5) When you want a product from one of our special collaborations. 


How it Works 

STEP 1. Speak to a Store Member 
If you can't find what you want in the store, our store staff can help you look for it. Just approach any store member for assistance. 

STEP 2. Search for the product 
If the item is not available at the branch, the store member can quickly search for the product you want in a different branch. If the item is not available in any nearby store but is available online, you can download the app and place an order online. 

STEP 3. Payment 
You can pay for your order using the following payment methods: 
1. Online payment (Credit card or debit card) 
2. Cash on Delivery (home delivery only)
3. Pay In Store (Credit card, debit card, cash, e-wallet) 

STEP 4. Receive your Product 

You can choose from our delivery methods: 
1. Click & Collect (Free shipping with no minimum spend) 
2. Home Delivery (Free shipping with a minimum spend of Php 2500) 


Return & Exchange 

To Return 
If you paid online or via Cash on Delivery: 
You can send the item and documents back to our warehouse. Click here for more details. 

If you paid via Pay in Store: 
You can return the item and the documents to the same store where you made the payment. Click here for more details. 

To Exchange 
You can visit any store to exchange your item (subject to availability at the store). Click here for more details. 


Frequently Asked Questions

Can I collect the order at a different store?

Yes, if the item is available online, you can choose any UNIQLO store to have your order delivered there via Click & Collect.

When can I collect the order from the store?

It will still take a few days for your order to be delivered to your chosen store. We do not have same day pick-up/delivery (Click here for the delivery time frame). Once available for claiming, you will receive an email notification.
Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our friendly customer support team via live chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of the article is hard to understandPlease let us know what information you are looking forPlease let us know which parts of the article are not matchingPlease let us know how we can improve our policy and/or service to meet your needsPlease let us know how we can improve the article.

Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback placed here.

Please enter your comments below:

Feedback Submitted

We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.