Q. How can I modify or cancel my online order?
We cannot modify your order once this has been placed, including changing the color/size, adding/removing items or changing the delivery method.
● If the cancel button is still clickable in the Order History page, you may opt to cancel the order and place a new one. We cannot guarantee that the item/s you have selected will still be available when you reorder.
Order Cancellation Steps:
1. Go to your Account.
● On the app:
Click on the [MEMBERSHIP] icon.
● On the website:
Click on the [Account] icon.
2. Select [ORDER HISTORY].
3. The [CANCEL] button will appear if your order is eligible for cancellation.
If the Cancel button is no longer available, it means that your order is being fulfilled already by our Warehouse team. If you wish to take a chance to cancel your order, kindly note that there is a low possibility that your request can still be granted as the time of our warehouse shipment may not be in line with the time of your request.
■ If your order has been shipped out already, you have an option to return/exchange the item/s, provided that it meets our Returns Policy once it has arrived in your preferred address or in store via Click & Collect. These FAQ pages may help you on this:
● How to Return & Refund?
● How can I process Exchange?
You may contact our Customer Support Team through our Chat during business hours by clicking this link.
Kindly choose these options on the buttons:
● Order -> General Order Inquiries -> Can I still cancel my order?
Special Note: If you have paid online via Credit/Debit card and you have successfully cancelled your order, kindly note that the refund reflection will not be instant as this will still undergo bank processing that may take up to 30 banking days. Kindly communicate with your issuing bank separately once you have received our Order Cancellation confirmation via Automated Email.
● If the cancel button is still clickable in the Order History page, you may opt to cancel the order and place a new one. We cannot guarantee that the item/s you have selected will still be available when you reorder.
Order Cancellation Steps:
1. Go to your Account.
● On the app:
Click on the [MEMBERSHIP] icon.
● On the website:
Click on the [Account] icon.
2. Select [ORDER HISTORY].
3. The [CANCEL] button will appear if your order is eligible for cancellation.
If the Cancel button is no longer available, it means that your order is being fulfilled already by our Warehouse team. If you wish to take a chance to cancel your order, kindly note that there is a low possibility that your request can still be granted as the time of our warehouse shipment may not be in line with the time of your request.
■ If your order has been shipped out already, you have an option to return/exchange the item/s, provided that it meets our Returns Policy once it has arrived in your preferred address or in store via Click & Collect. These FAQ pages may help you on this:
● How to Return & Refund?
● How can I process Exchange?
You may contact our Customer Support Team through our Chat during business hours by clicking this link.
Kindly choose these options on the buttons:
● Order -> General Order Inquiries -> Can I still cancel my order?
Special Note: If you have paid online via Credit/Debit card and you have successfully cancelled your order, kindly note that the refund reflection will not be instant as this will still undergo bank processing that may take up to 30 banking days. Kindly communicate with your issuing bank separately once you have received our Order Cancellation confirmation via Automated Email.
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Contact UNIQLO Philippines
CHAT SUPPORT
By Mail
Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
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Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons