Q. Order To Me
"ORDER TO ME" is a service that allows customers to order and purchase any item from the online store when they cannot find the item they want when shopping at the store.
When to Use
1) When you can't find the product you want in store.
2) When the product you want isn't available in your size in store.
3) When you want a product in a size only available online (XS, XXL or 3XL).
4) When you want a product that's only available in selected stores.
5) When you want a product from one of our special collaborations.
2) When the product you want isn't available in your size in store.
3) When you want a product in a size only available online (XS, XXL or 3XL).
4) When you want a product that's only available in selected stores.
5) When you want a product from one of our special collaborations.
How it Works
STEP 1. Speak to a Store Member
If you can't find what you want in the store, our store staff can help you look for it. Just approach any store member for assistance.
STEP 2. Search for the product
If the item is not available at the branch, the store member can quickly search for the product you want in a different branch. If the item is not available in any nearby store but is available online, you can download the app and place an order online.
STEP 3. Payment
You can pay for your order using the following payment methods:
1. Online payment (Credit card or debit card)
2. Cash on Delivery (home delivery only)
3. Pay In Store (Credit card, debit card, cash, e-wallet)
STEP 4. Receive your Product
You can choose from our delivery methods:
1. Click & Collect (Free shipping with no minimum spend)
2. Home Delivery (Free shipping with a minimum spend of Php 2500)
If you can't find what you want in the store, our store staff can help you look for it. Just approach any store member for assistance.
STEP 2. Search for the product
If the item is not available at the branch, the store member can quickly search for the product you want in a different branch. If the item is not available in any nearby store but is available online, you can download the app and place an order online.
STEP 3. Payment
You can pay for your order using the following payment methods:
1. Online payment (Credit card or debit card)
2. Cash on Delivery (home delivery only)
3. Pay In Store (Credit card, debit card, cash, e-wallet)
STEP 4. Receive your Product
You can choose from our delivery methods:
1. Click & Collect (Free shipping with no minimum spend)
2. Home Delivery (Free shipping with a minimum spend of Php 2500)
Return & Exchange
To Return
If you paid online or via Cash on Delivery:
You can send the item and documents back to our warehouse. Click here for more details.
If you paid via Pay in Store:
You can return the item and the documents to the same store where you made the payment. Click here for more details.
To Exchange
You can visit any store to exchange your item (subject to availability at the store). Click here for more details.
If you paid online or via Cash on Delivery:
You can send the item and documents back to our warehouse. Click here for more details.
If you paid via Pay in Store:
You can return the item and the documents to the same store where you made the payment. Click here for more details.
To Exchange
You can visit any store to exchange your item (subject to availability at the store). Click here for more details.
Frequently Asked Questions
Can I collect the order at a different store?
Yes, if the item is available online, you can choose any UNIQLO store to have your order delivered there via Click & Collect.
When can I collect the order from the store?
It will still take a few days for your order to be delivered to your chosen store. We do not have same day pick-up/delivery (Click here for the delivery time frame). Once available for claiming, you will receive an email notification.
Suggestion Box
Feedback Submitted
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Philippines
CHAT SUPPORT
By Mail
Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
Suggestion Box
Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons