Delivery | Order & Pick Service

Not sure about the difference between Order & Pick and Click & Collect?

• Order & Pick allows you to reserve items from chosen store by placing your order online and collect them from store as early as 2 hours.

• Click & Collect, on the other hand, offers a wider range of items / sizes and delivers your order from the warehouse to your selected store depending on its location.
 

ORDER & PICK process flow





Step 1. Order through 【Find in Store】 at product page in UNIQLO APP / website.


 
Step 2. Receive email when it is ready for collection.



Step 3. Pick-up at the store. 

You can find out more about the improvements we've made to our site and tips on navigating our new site soon. In the meantime, we would like to highly recommend you to check out the information below to prepare for the upcoming changes for the new App and Website.

Click the ▽ below to see the detailed information:

• ▽ How to Checkout using Order & Pick

  Step 1. Select your Product.
  Select the color and size to check if the product is available for ORDER & PICK service.
  
  
  
  Step 2. Find the Store
  If the product at your preferred/ nearby store is out of stock, you can find a different store 【Find in store】.
  *You can only collect your order from the store that you selected.
  *We are unable to transfer to a different store for 【ORDER & PICK】 order. 
  
  
  
  Step 3. Add to Cart
  Click 【ORDER & PICK】 button to add into your shopping cart. 
  
  
  Step 4. Proceed the checkout as normal in your shopping cart page. 
  *You can add different products within the same store by continue the above steps. 
  *Combining products from different store is not possible. Please proceed your checkout separately. 
  
  Note: Please confirm these details before you proceed in checking out using Order & Pick.
  
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• ▽ Payment Method & Shipping Charges

  Payment Method
  • Only Credit/Debit Card payment available at the moment. 
  
  Shipping Charges
  • Free of charge with no minimum spend.
   

• ▽ Pick-up Method

  1. Pick-up is available approximately 2 hours after your order is placed.
  2. You will receive an email once your parcel is ready for collection.
  3. Please present your UNIQLO App membership ID barcode at the Click & Collect counter.
  4. Your parcel will be held for 14 days from the arrival date.
  
  【Important Notes】
  • We aim to prepare your order within 2 hours. Processing time may be longer during peak periods.
  • Orders placed within 2 hours before closing will be ready the next day.
  • Uncollected orders after 14 days will be automatically cancelled and refunded after 7–14 working days.
   

• ▽ Return & Exchange

  Returns and refunds cannot be processed in-store. 
  
  However, you may exchange your product at any UNIQLO store. 
  
  Click the links below for more details about Return & Exchange:
  • Online Orders | How to Exchange
  • Online Orders | How to Process Return

• Questions about Order & Pick

  1. When will my order be ready for collection?
  A: We aim to prepare your order within 2 hours during store opening hours.
  
  However, during peak times, it may take longer. Please wait for the confirmation email before visiting the store.
  
  Tip: Ensure you selected ORDER & PICK, as Click & Collect is a different service. 
  
  2. How long do I have to collect the order?
  A: You have 14 days to collect your order after receiving the “Your order is ready to collect” email.
  
  3. Can I change the pick-up store or cancel my order?
  A: Changes cannot be made once your order is confirmed, however the order can be cancelled within 30 minutes after the order is placed. 
  
  If you cannot collect your order, we will process the refund after 14 days.
  
  4. Q: What’s the difference between Order & Pick and Click & Collect?
  A: Order & Pick lets you purchase online and pick up at your preferred store within 2 hours. 
  
  Click & Collect involves ordering online with items shipped from warehouse to store for collection
  
  5. Q: Why has my order been cancelled?
  A: If you receive a cancellation email, it may be because one or more items were out of stock.
  
  We apologize for the inconvenience and we will refund within 30 banking days. 
  
  6. Q: If the product is unavailable in any preferred store, what should I do?
  A: If a product is unavailable at your preferred store but available online, you can place an online order through Click & Collect service and deliver to your preferred store for self-collection.
  
  Please click [HERE] for more details about Click & Collect.