How to Check Return Status

■ For Online Orders that are returned back to warehouse for refund processing, kindly allow our warehouse team to inspect and record your returned order within 1 to 2 business days after its receipt.
■ You will receive automated emails for updates. Please ensure that your email has enough storage to receive email updates. Kindly check also your Junk/Spam folder in case your email service provider redirects automated emails to those folders.
 

• Overall Process for Returned Orders

  1. Once your order has been recorded in our system after its receipt from your courier, an automated email will be sent to you informing that our Warehouse has already recorded your returned item.
  2. Our warehouse will process the returned item/s within 7 to 10 business days for refund. Please note that processing time may still be adjusted by uncontrollable factors such as traffic of other returned orders, warehouse closure and holidays.
  3. If our warehouse has already finalized the processing, you will receive another automated email confirming the refund application to your order. However, it is important to note that the refund will not be reflected instantly on your account as it will still undergo standard bank refund processing.
     ■ Cash on Delivery orders - please ensure to fill up the Cash on Delivery online portal before our warehouse records your returned item/s for refund. Failure to fill up the form may prolong the processing as we do not have any references to your preferred account for refund reflection. Please visit this guide for more information: Refund | Cash on Delivery Payments
  4. It is highly recommended to regularly check your account if the refund has been reflected already.
  5. You may also reach out to your issuing bank once you have received the automated email from us confirming that your order has been refunded. 
  
  Note:
  ■ Please ensure to book a courier service that provides real-time tracking status to your returned order/parcel.
   

• ➜ Frequently Asked Questions

  
  Q1. When will I receive my refund?
  A. Your refund will be credited back to the original mode of payment within 15 to 45 banking days. The crediting date could also be earlier as it will still depend on your issuing bank's standard reversal timeframe. We highly recommend customers to reach out to their respective banks once they have received the confirmation via the Automated Email from us that UNIQLO has already processed the refund for the order/s.
  
  Q2. My refund has not yet been reflected on my account. What to do?
  A. Once our warehouse team has applied the refund to your online order, our Accounting Team will forward the refund request to your issuing bank as they will be responsible for processing it to your account within 15 to 45 banking days or earlier as the refund reflection may still depend on their policy for reversals. If you wish to escalate the pending refund to them, we would recommend you to forward the automated emails from us confirming your refund as proof that the refund has been applied to your order already.