How can we help?

Kindly note that once you have placed your order online, you can no longer modify your order details including your shipment address.

However, if you wish to update your shipping address for your next purchases, please follow the steps below:

• ⚠️ Delivery Address Guide

  
  ● Access your UNIQLO PH App and select "Membership".
  
   
  
  ● Select "Profile".
  ● Select "Address Book".
  
  
  
  ● Choose "Register A New Address"
  
  
  
  ● Provide an Address within the Serviceable Areas
       Note: Please be advised that the selections for City / Municipality and Barangay will be based on our partner courier's serviceable areas for home delivery. You may check your address if it is serviceable by WExpress here on this page: WExpress Service Directory 
  
  
  
  
  Notes:
  
  1. Please check your provided shipment address in your order if correct, accurate and based on the advised format. 
   ➥
  
                      
  
  Providing inaccurate address can greatly affect the delivery of your order.
  
  You may use Google Maps: https://www.google.com/maps if you are unsure with your address as this may provide you exact Street Name / Road Name.
      • Address Details section has 30 character limit only. If your address is long, please ensure to shorten it and include the important details such as House Number / Street Name.
  
  Samples of Bad Address:
  • Repetitive Address - brgy. 99, Brgy. 99. Pasay City
  • Incomplete Address - 123, Brgy. 99. Pasay City / Street St. Brgy. 99, Pasay City / UNIQLO, Brgy. 99. Pasay City / Block 123 Lot 123, Brgy. 99, Pasay City
  
  Village/Subdivision Addresses such as with Block, Lot and Street, kindly shorten your address using this format: B12L34 Street Name St. Subd./Vill., City, Region
  
  Building/Condominium Addresses should have the Unit Number and Tower Number (if applicable): U123 Condominium / Building Name T1. Street (if still applicable).
  
  Office Addresses should still have the Road/Street where the building is: Office Name, Road/Street Name
  
  Provincial Addresses - If your area has Purok areas, please provide a local street name if applicable. Kindly ensure that you have also provided correct mobile number so our partner courier could contact you via Call for directions.
   

You may also call WEx through their Customer Support if you have inquiries or concerns regarding your Delivery:

WExpress Contact Points
Contact Numbers: +02 8879-8888 / +02 7755-2530
Customer Care Email: customercare@wwwexpress.com.ph

➥ Please provide your tracking number (WUQPHTAGSXXXXXXXX) from your UNIQLO PH Online Order to WExpress team to escalate your delivery concern.
 

• ➜ For customers who have already placed an order and wishes to correct or amend their delivery address:

  We cannot change the shipping address details once the order has been placed. If you noticed an error with your shipping details (ex. incomplete address, incorrect mobile number, etc.), you may cancel your order (if the cancel button is still available) and re-order with the updated delivery details.
  
  To cancel your order:
  1. Click on [MEMBERSHIP]
  2. Go to [ORDER HISTORY]
  3. Click on [CANCEL] 
  
  You may also visit this FAQ page to know more about Order Cancellation.
  
  If you can no longer cancel the order, please get in touch with our friendly Customer Support Team through the channels below via Contact Us page via Contact Us.