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Q. Same Day Click & Collect Information and Store List

Same Day and Next Day Click & Collect

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Click & Collect is a delivery method wherein your order will be delivered to your nominated store instead of your home address. It has no delivery fee and the store can safe keep your order for pick-up for 14 days upon its delivery.
   ► Keep in mind that selecting Click & Collect as your delivery method does not mean that your order will be available immediately at the store as this will be processed directly from our warehouse to be delivered at your chosen store.


UNIQLO Philippines is offering Same Day Click & Collect delivery in select stores
   ► Not applicable for orders with online alteration request and items that are still in transit.

Same Day Click & Collect Process:
■ Orders placed before 12 NN of the current day will be delivered on the Same Day, starting 7 PM in select stores offering Same Day Click & Collect. 

  ➨ If you have missed out on placing your order for same day delivery in stores offering Same Day Click & Collect, it will now be bound for Next Day delivery.

Next Day Click & Collect Process:

■ Orders placed after 12 NN of the current day will be delivered the Next Day, starting 7 PM in select stores offering Same Day Click & Collect.

 

  •  Important Notes for Same Day and Next Day Click & Collect


    ■ Delivery Time: You will be getting your package starting 7PM onwards.
    ■ Restrictions: Not applicable for orders with online alteration request and items that are still in transit.

    Items that are still in transit advisory:
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    ■ For Pay in Store transactions only: Please secure the payment of your order before 12 NN for your order to be confirmed by our warehouse team for Same Day Click & Collect.

    ■ Stores offering Same Day Click & Collect: It can be verified by checking the Store Information on the Checkout Process during store pick-up selection:

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  •  How to Place Same Day Click & Collect Order


    1. Log in your UNIQLO PH account in your UNIQLO PH Application or via UNIQLO PH Webstore
    2. Add your desired items in your cart. Ensure that you are placing your order before 12 NN.
    3. Choose Click & Collect as your delivery method.
    4. Select a store that offers Same Day Click & Collect.
    5. Secure and pay your Click & Collect order before 12 NN.


     

  •  Other Delivery Information for Click & Collect Service

     

    ■ You have 14 days to collect the parcel in your preferred UNIQLO store once it has arrived. You may directly call the store if you have any inquiries or requests on this. Kindly use Store Locator to know their landline numbers.
    ■ Delivery time in stores may vary depending on the traffic situation in area. We will also allocate additional delivery days for cases of unforeseen events such as natural calamities and high number of orders.
    ■ Delivery time frame will also be affected if there will be on-going Delivery Advisories and Inventory Management Activities by our warehouse and physical stores.

     

  •  How to Track Your Click & Collect Delivery

     

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    How to track Click & Collect Orders:
    1. Open UNIQLO PH App.
    2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".
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    3. Look for the "Detailed Status" for the actual progress of the order.
    【Arrival Waiting】= Preparing the parcel and pending for delivery.
    【Ready for pickup】= Parcel is ready for collection in store.
    【Receipt Completed】= Parcel collected successfully in store.

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    Alternatively, you will be receiving automated emails from us once your order has been shipped out from our warehouse and once your order has arrived in your chosen store. You will also receive an App Push Notification similar to the photo below once your parcel has been delivered at the store.

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    ► You may also directly call your preferred store to check if they have already received your Click & Collect order. You may view their contact number via Store Locator.

     

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