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Question/Situation

Answer

Q1. If I have multiple items and requested 2 or more repair type, how would the charges be calculated?

Each repair would be charged accordingly.
Multiple counts of the same repair type will still be chargeable at the same rate.

Example: Mending 1 hole on a sweater will be charged Php 200 mending 3 holes on the same sweater will still be charged Php 200.

If you need to mend 1 hole on another shirt, there will be another Php 100 to Php 200 charge, depending on the fabric type.

Please consult with the store staff on nature of repairs to ensure final breakdown of total repair costs.

Q2. Can I request to collect the item at a different store?

No. Please be informed that the item only can be collected in the same store where you request the repair service.

Q3. Can I request for other repair services that are not included in the list above?

 

Our repair team is only able to provide the repair services listed above.

Q4. Can I request repair service for non-UNIQLO products?

Our repair service is only available for UNIQLO products.

Q5. Can I expect the replacement materials to be similar to the original on my UNIQLO clothes (i.e. buttons, thread color)

Our repair team will try our best to source the exact accessories for your LifeWear items. As some may be old season items, we may not have the exact accessories to fit your items for repair. In this case, the repair team will show the available accessories for your approval before we proceed to process the repairs.

The repair team will also show the expected output for the repairs before proceeding to process. Please consult with store staff at Re.UNIQLO Studio for further questions on this matter.