UNIQLO Philippines App and Website System Upgrade [July 13 - 17]

We are excited to announce that we will be updating the UNIQLO Philippines Website and App this July, including the introduction of new services to make purchasing your LifeWear even better! 

Please be informed that due to scheduled system update, certain services will be temporarily suspended, and several changes will take effect following the update.

We truly appreciate your patience and support during this transition and thank you for your kind understanding!
 

You can find out more about the improvements we've made to our site and tips on navigating our new site soon. In the meantime, we would like to highly recommend you to check out the information below to prepare for the upcoming changes for the new App and Website.

Click the ▽ below to see the detailed information:

• ▽ Email Authentication & Password Reset Requirement

  When accessing your account, after our new website and app launches, you will be required to reset your password as we make improvements to our system. Please proceed in updating your old password by following the steps [here].
  
  Kindly ensure also that your email address of your UNIQLO PH account is active and can still be accessed. If you have provided a dormant / inactive domain email address, we highly recommend you to create a new account using a new email address.
   

• ▽ Merging of Order & Purchase History

  Please be advised that your Order History (for Online Orders) and Purchase History (for Physical Store) will be merged once the new App/Site launches.

• ▽ Coupons

  Coupons will remain saved but it will not be useable for physical and online store purchase during the service suspension of App and Website starting July 13, 12:00 am to July 14, 10:00 am.
  
  Should you wish to use the coupons in your UNIQLO PH app, you may kindly log-in and access your Account in our Website: https://www.uniqlo.com/ph/en/ starting July 14, 10:00 am.
   

• ▽ Item Cart and Wishlist Update

  Please be advised that any products saved in your Wishlist and Cart before July 14 will be automatically removed. 
  
  Customers will be able to create a new Wishlist with improved features after the scheduled update, including Add Products by Size, along with preferred colors and style.
   

• Questions about App/Website and Online Services Suspension

  1. Can I still order online during the Click & Collect temporary suspension? 
  A: Yes. You can still order online via Home Delivery during the suspension of Click & Collect services. However, you cannot order online starting from July 13, 12:00 am to July 14, 10:00 am as App/Webstore will not be available due to system upgrades.
  
  2. Can I still pick up Click & Collect at the store even if the service is suspended? 
  A: Yes, you can still pick up your Click & Collect order at the store that you have chosen. Kindly proceed in showing your Order History in app or your Shipment Confirmation Email you received if the App is inaccessible due to upgrades.
  
  3. Will the Click & Collect be available again? 
  A: Yes, it will be available again on July 22, 8:00 am onwards after the completion of systems upgrade.
  
  4. Q: I want to order online with free shipping. 
  A: You can get free shipping fee with Home Delivery method with minimum purchase of PHP 2,000. 
  
  5. Q: If I wish to avail the online order alteration before suspension, until when should I place my order?
  A: Your order shall be finalized before July 10, 11:59 am if you wish to avail the service before suspension.
   

• Questions about the Upcoming Changes

  1. Q: How can I keep the items on my cart before the update? 
  A: Unfortunately, all items on your cart will be removed once the App / Site have been updated. 

  We highly recommend you to take a screenshot of the items in your Cart to have a reference and you may add it again after the systems update.

   

  2. Q: I entered my email address that has been registered previously but I still cannot log in nor verify the password.  
  A: Please create a new account with a valid email address. You can click here to see account registration steps.
  
  It is possible that you cannot get any email updates or notifications as your previous email domain may not be valid or is not detected. We apologize for the inconvenience. 
  
  3. Q: Will my records be removed after the update? 
  A: None of your personal records will be removed. However, for the purchase and order history listed on previous version, it will be merged into one record. 
  
  4. Q: I forgot my password. How can I retrieve my password? 
  A: You can reset the password by clicking “Forgot your password?” on the Login page. Click [here] for further details.
  
  5: Q: I still have coupon in my App and it almost expired. Can I use the coupon in the store directly? 
  A: During the App/Site closure coupons cannot be used. You can use the coupon once the website or APP is opened. For your information, the usage of coupons will be different. Click here for further details. 
  
  6. Q: Can I do return / exchange during Site/App downtime? 
  A: Yes, you can do the return or exchange as usual during the app downtime. For further details about return and exchange, please click the link here.  
  
  8. Can I still pick up the Click & Collect at store? 
  A: Yes, you can. Please proceed to show your shipment confirmation email with your order number to claim your Click & Collect order.