How can we help?

● UNIQLO offers Click & Collect delivery option in all of our stores across the country.

STANDARD CLICK & COLLECT
● Orders with Click & Collect as the delivery method will be shipped to your selected UNIQLO Philippines store for your pick-up.
● You will receive an email notification when your order is shipped out and another email when it is available for claiming at the store.
 

Notes:
1. The holding period of your Click & Collect order in the store is 14 days from its arrival date. Please contact your selected store within the pick up period for an extension. Kindly use Store Locator to get their contact number.
2. Failure to claim your Click & Collect order within the holding period will result to your order being returned back to our warehouse for refund processing. Process may take up to 14 to 30 working days upon receiving the item in the warehouse.
3. If you are not able to collect your order yourself, you may ask someone to collect it on your behalf. You may also use a courier service but kindly coordinate first with the store. Please note that they will need a copy of your Notification e-mail to proceed with the collection. Kindly coordinate with the store before proceeding.
4. In line with our initiative, we would highly recommend you to bring your own reusable bag when you pick-up your Click & Collect order in store.

Click & Collect Process:



 

Standard Estimated Delivery Timeframe
• Metro Manila and GMA (Bulacan and CALABARZON): 1 to 6 days
• Rest of Luzon: 3 - 6 days
• Cebu: 6 - 9 days
• Rest of Visayas: 6 - 7 days
• Mindanao: 8 - 11 days

Notes: 
● We can only provide estimates, but more detailed information may be viewed on your Order Status once the items have been shipped. 
● You will receive an automated email confirmation once we have shipped out your order.
● Some products may required additional time for delivery due to Online Alteration service or Stock in Transit (stock availability).

● We will allocate additional delivery days for cases of unforeseen events such as natural calamities.
● If you have inquiries or requests regarding your Click & Collect order once you have shipped out, you may also call your chosen store directly. You may view their contact numbers via Store Locator.

How to Track Click & Collect Orders

1. Open UNIQLO PH App.
2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".

3. Look for the "Detailed Status" for the actual progress of the order.

【Arrival Waiting】= Preparing the parcel and pending for delivery.
【Ready for pickup】= Parcel is ready for collection in store.
【Receipt Completed】= Parcel collected successfully in store.



Alternatively, you will be receiving automated emails from us once your order has been shipped out from our warehouse and once your order has arrived in your chosen store. 

● You will also receive an App Push Notification similar to the photo below once your parcel has been delivered at the store.

● You may also directly call your preferred store to check if they have already received your Click & Collect order. You may view their contact number via Store Locator.