Online Orders | How to Process Return

Table of Contents
＊Step by Step Guide for Returns
＊Important Notes
＊Return Fee
＊Frequently Asked Questions

Overview

Please submit the Return Form via the UNIQLO APP and website by selecting the product(s) you wish to return and indicating the reason. Then, send the product(s) back to our warehouse together with the Return Slip.

Once our warehouse has received and confirmed your returned product(s), your refund will be processed.
 

⚠️ Important Information:

• Pay-In-Store orders - items must be returned to the original store where payment was made. Only the original store where payment was made is able to process the return. No need to apply for a refund at the App. Please refer to the Return Slip that you have received in your parcel for more information and guide. In case you have created a refund request to your Pay in Store order in app, you may just proceed to cancel it.

• Online Payment and Cash on Delivery orders:

The In-Store Return Service for items purchased online will be discontinued on August 31, 2026.

Online Orders until August 31, 2026 - may still be returned at UNIQLO stores within the applicable return period.

Online Orders from September 1, 2026 -  please use the standard Online Return Process if you wish to return an item. Kindly refer below:
 

Tap each item for details: 

• 1. Submit a return request from your purchase history

  1. Go to [Purchase History]
  2. Tap [Return] for the order
      *If the button is not shown, the item cannot be returned 
      *If the return period has expired, the button will not appear
  
  
  3. Confirm Return and Exchange conditions, then tap [Return This Item].
  
  
  4. Select [Return], then tap [Continue]
  
  
  5. Choose quantity and reason, then tap [CHECK SELECTION DETAILS]
  
  
  6. Review details and tap [CHECK FORM DETAILS] and [SUBMIT FORM]
       *Tap [Proceed to Return] to receive a confirmation email.
   
  
  
   *If you made a mistake, tap Cancel Return and reapply 
  
  
  
   

• 2. Prepare for Return (Obtain Return Reference Number and Authorization Code)

  1. Tap [Print and Prepare] or [Prepare by Handwritten Note]
  2. Get your Return ID and Authorization Code
  With Printer: Download and print 
  Without Printer: Write them on paper
  
  
   

• 3. [For Cash on Delivery orders only] File a COD Refund Application to your preferred account.

  • After you have filed for the return in App, kindly ensure that before shipping out your item/s for refund, please fill up the online Cash on Delivery form for us to get your preferred account wherein our Accounting Team will reflect the refund to. 
    
    Link: Cash on Delivery refund online form
    
    Please note that refund reflection may take up to 30 banking days after we have processed the return process of your order.

• 4. Pack required documents and items, then send back to our Warehouse

  • Use the original box or any sturdy box/bag 

  • Include all required items and send to the address shown in your application

  • Use a trackable shipping method (e.g., courier or postal service) 

  • Keep the shipping receipt for 30 days 
     

  Warehouse Address

  • 

  • 📍 UNIQLO Logistics Facility

  • Warehouse Address: River Park North, Pasong Camachile 1, General Trias City, Cavite, 4107

  • Contact Number: (02) 8299-3859

  • Notes: We do not accept direct visits to our warehouse. Preferably, please use traditional courier service (Ex: LBC, JRS, J&T). Warehouse is only open from 8 am to 5 pm.
    
    Google Map Link: https://maps.app.goo.gl/JDJKDo4dkFDJnFmH7
     

  Required Items:

  • Eligible Product (with tags and packaging)

  • Return ID & Authorization Code (printed or handwritten)
    
    Optional: Printed copy of E-Invoice

Important Notes

• Returns submitted without the Return Form will not be accepted.

• Please apply your Refund on the App before sending back the items. If you do not apply for the refund through the app, your returned item will be sent back to you.

• Returns without a Return Slip (Return Application Number & Certification Number) will not be accepted

• The Warehouse address will be displayed during the return request.

• Please do not bring items directly to the return address.

• If your Return is completed, it does not mean that your refund shall be credited immediately as funds will still undergo bank processing and reflection may take some time as it will depend on issuing bank's refund policy. It could take up to 30 banking days.
  
  

We do not charge any additional fees when handling your return. 

However, you are required to shoulder the shipping cost when returning your online purchase to our warehouse. Return shipping cost may depend on your chosen courier service.
 

• Q. I see “You cannot apply for a return from this screen.”

  A. This happens when: 

  • The item was purchased with Pay-in-Store payment.

  • Part of a multi-buy purchase has already been processed for exchange/return

  Online orders paid via Pay In Store can only be returned at the specific store wherein the payment was originally made.
  Other physical stores cannot process Pay in Store online orders made in another store.
  
  Here are the steps for Pay in Store refund:
  
  
  
   

• Q. The Return button is not displayed.

  A. This happens when:

  • The item does not meet return conditions based on Returns Policy.

  • You already applied for an exchange and received the item
     

• Q. Can I cancel a return application?

  A. Yes, follow these steps: 
  
  1. Go to [Purchase History]
  2. Tap [Return] for the order 
  3. Open the [History] tab and tap [Cancel Return Application] 
  4. Tap [Confirm Cancellation]
  
  Note: Once canceled, the Return ID and Authorization Code become invalid. If you still want to return, please apply again. 
   

• Q. Do I need to apply refund in the App for my Pay in Store refund?

  A. No need to apply as the original store wherein you paid for the online order shall be the one to process the refund for your online order. To process, ensure first that your items are eligible for return and visit the store. Please bring also your Pay in Store receipt for additional reference.
   

• Q. Why has my return been rejected and sent back to me?

  A. Your return may be rejected if:

  • More than 30 days have passed since you received the item

  • No Return Request has been submitted in the app.

  • Original packaging, price tag, or label is detached or missing

  • Item is innerwear or a packaged product 

  • Item is not in new condition (looks used or washed) 

  • Item is damaged (torn, stained, wrinkled) 

  • Item has odor (cigarette, perfume)