Online Orders | Frequently Asked Questions on Return & Exchange

Return Shipping Fee

Return Packaging and Process

• Can I return or exchange a product if the tag has been removed?

  If any of the following are missing or damaged: tags, packaging, buttons, or other accessories — we cannot accept return or exchange as the item is no longer in new and original condition. 
  
  If the tag is presented but not attached with the product, we regret that we cannot accept it for return or exchange.
   

• Do you accept return or exchange for product that have been altered?

  We do not accept return or exchange for product that has been altered (shorten/ hemmed).
   

• Would you still accept items that have been removed from its packaging?

  Unfortunately, items that have been removed out of packaging will no longer be accepted for Return or Exchange even if the items are unused.
   

• I no longer have the Return Form. How will I request for Return or Exchange?

  If you have already lost the Return Form, you may opt to print out your E-Invoice from your Purchase History or E-Invoice confirmation email and use it to request an item exchange at our physical stores. If you opt to return item/s back to our warehouse, kindly request first in your UNIQLO PH App Purchase History then include the required documents in the shipment.
   

• My item has been used and washed already. Can I still have it exchanged / returned?

  Regrettably, items that have been used or washed can no longer be accepted for Return or Exchange.

• How should I pack my return for online purchases?

  No specific packaging required. You may reuse the original packaging when you received your parcel or any sturdy box or bag. Kindly ensure that it is dirt/dust free and securely packed.
   

• If I return my online at my preferred store, will it be accepted?

  No. Unfortunately, online orders which are paid via Credit / Debit card are required to be requested for refund in UNIQLO PH app and it has to be shipped back at our warehouse as well. Only Online Orders paid via Pay In Store can be accepted for return at the original store where the payment was made.
   

• Can I book a same day third party courier service to return items?

  Yes, you may book a same day courier such as Grab or Lalamove to return parcels back in our Warehouse at your own risk as we recommend you to use traditional courier service to return orders. If you wish to proceed with this, kindly ask our courier first if they are familiar with the route on the warehouse. In addition, you may check first Google Maps - UNIQLO Logistics Facility as you may advise the courier to go through GT Blvd route.
  
  Kindly instruct them to knock on the warehouse gate so our warehouse personnel can receive your returned order. 
    

Refund Timeframe

• When will I receive my confirmation if my order has been received back at Warehouse?

  You are bound to receive an automated email confirmation within 1 to 2 business days upon registration of your returned order back at our warehouse. Kindly note that if you have sent your order back during Friday afternoon, you may expect your notification to be sent by the next Monday.
   

• May I know how long is the refund reflection?

  Refund reflection may take some time as this is processed by customer's issuing bank once our warehouse team has finalized the application of the refund request to the order. Normally, as standard, banks can reflect refunded amounts within 30 to 45 banking days depending on their reversal policy.