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UNIQLO Philippines offers Return & Exchange to purchases made within Philippine Online and Physical Stores. We highly recommend you to review our Return and Exchange Policy by clicking this [LINK].

You may see the overview of the process below:

Table of Contents
＊Return & Exchange Conditions
＊Return & Exchange Locations
＊Return & Exchange Process Guide

Return & Exchange Period 

• For Store Purchase: Within 30 days from the purchase date indicated on the receipt.

• For Online Purchase: Within 30 days from the shipment date of your order from warehouse.

Advisory: UNIQLO is offering an extended Return and Exchange period for physical and online store purchases made from November 17 to December 31, 2025.
Customers can return or exchange their purchases made within the said period until January 31, 2026.

Items Not Allowed for Return & Exchange

• Please click this [LINK] to view the items not allowed for Return & Exchange.

Other Conditions

• For Store Purchase: Receipt / Gift Receipt is required.

• For Online Purchase: Kindly provide your Return Form / Packing List for Return & Exchange request. You can also provide your E-Invoice print out.

• Product should be in new and original condition.

• Product Tag should be attached and readable in our system.

• Products that have been sent to Alteration cannot be returned or exchanged.

Store Purchase

• Exchange: To any UNIQLO physical stores

• Return: UNIQLO store where the item was originally purchased
   

Online Store Purchase

• Exchange: Any UNIQLO physical stores nationwide

• Return:

  • Online Payment / Cash on Delivery: UNIQLO Returns Warehouse only.

  • Pay in Store Payment Method: To the UNIQLO store where the payment was made.
     

• Exchange Procedure

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  Online Orders | How to Exchange
  Store Purchase | How to Exchange or Return

   

• Returns

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  Online Orders | How to Process Return
  Store Purchase | How to Exchange or Return