UNIQLO Philippines offers Return & Exchange to purchases made within Philippine Online and Physical Stores. We highly recommend you to review our Return and Exchange Policy by clicking this [LINK].

You may see the overview of the process below:

Table of Contents
＊Return & Exchange Conditions
＊Return & Exchange Locations
＊Return & Exchange Process Guide

Return & Exchange Period 

• For Store Purchase: Within 30 days from the purchase date indicated on the receipt.

• For Online Purchase: Within 30 days from the shipment date of your order from warehouse. (Shipment date can be determined by checking your automated email that confirms that your online order has been shipped)

Items Not Allowed for Return & Exchange

• Please click this [LINK] to view the items not allowed for Return & Exchange.

Other Conditions

• For Store Purchase: Receipt / Gift Receipt is required.

• For Online Purchase: Kindly provide your Return Form / Packing List for Return & Exchange request. You can also provide your E-Invoice print out.

• Product should be in new and original condition.

• Product Tag should be attached and readable in our system.

• Products that have been sent to Alteration cannot be returned or exchanged.

Store Purchase

• Exchange: To any UNIQLO physical stores

• Return: UNIQLO store where the item was originally purchased
   

Online Store Purchase

• Exchange: Any UNIQLO physical stores nationwide

• Return:

  • Online Payment / Cash on Delivery / Pay In Store:
    ■ UNIQLO Returns Warehouse
    ■ ANY UNIQLO Physical Store [Starting May 4, 2026]
         Note: Refund for physical store returns will be done via Credit Memo. The store will provide you an online form to fill up should you wish to be refunded on your original mode of payment. Kindly note that this will undergo standard bank processing which may take up to 30 banking days.
    
     

• Exchange Procedure

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  Online Orders | How to Exchange
  Store Purchase | How to Exchange or Return

   

• Returns

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  Online Orders | How to Process Return
  Store Purchase | How to Exchange or Return