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① Launch Countdown (Pre-Queue) Page

A countdown time will display, leading you towards the start of the sale or collaboration. Once the timer reaches zero, you will be placed in line.



 

② Join the Queue! (Waiting Room Page)

You will be placed in line based on when you joined the queue. Waiting times are estimates only. Waiting times may vary depending on the site’s congestion. Once the event has launched, the sign will display “You are now in line for [Event Name].” A status bar will provide an estimated wait time before you can start purchasing.



 

③ Your Turn! 

When it is your turn, you will be automatically directed to the online store. There will be no notification by email. Depending on your settings, a notification sound may be played in your browser.

If a certain amount of time has passed since your turn, your place in the queue will be void. Please go to the online store and add the items to your cart within the time limit.
*Please check the actual waiting page for the time limit. If you exceed the time limit, you will need to queue again.


 

What happens if my turn arrives and I do not access the product page for a certain period of time?
A. Your turn in the queue will expire and you will need to rejoin the queue.



Q2. What happens if I leave the queue page?
A. If you leave the queue page as long as you return before the queue expiration time you will be able to enter the site. When you return to the site you will see the page below click on the button "Start Shopping" to enter the site.



Q3. Will the products go out of stock while I'm waiting in line?
A. Even if you wait your turn, the item may be out of stock. 

Q4. Is there a time limit to make my purchase once I enter the website from the virtual waiting room?
A. While there's no rush, we encourage you to place your order as soon as possible to ensure the items you want are still available. We can't guarantee stock availability, so selecting your colors and sizes and completing your purchase promptly will increase your chances of a successful order.