Account | Password Recovery / Change Password Guide

How to Recover Your Password

Before starting the password recovery process, please confirm this step first if you are using the UNIQLO PH App:

1. Check Apple App Store (iOS devices) or Google Play Store (Android devices) if your UNIQLO PH app needs to be updated. Outdated app may cause errors when logging in.

If your App is already updated, please follow the steps below:

1. Click on the 'Forgot Your Password?' link. 



2. Enter your registered e-mail address



3. Wait for the Email that will be sent to your email address that contains the password recovery link. Once you have received it, please click on it to redirect on the reset password page.

    Note: Please ensure that your email platform still has enough storage to receive emails. Kindly check also your Junk/Spam folder as automated emails may be redirected by your email platform.

4. Input your New Password on the required fields. Kindly follow the instructions.



You will receive an email to reset your account password. Please check your junk/spam folder as the email may end up there.

• If you do not receive the email, it may be because you do not have a registered account with us. As a reminder, once you have registered an account using your e-mail address, you cannot reuse the same e-mail in order to create a new UNIQLO account. In addition, kindly ensure that you have enough storage to accept new emails. 

• You can get in touch with our friendly Customer Support Team via our Contact Us page or any available channels below, and they can further investigate or assist with resetting your account password.
   * Due to personal data and security reasons, our Customer Center is unable to view, edit, or reset your password on your behalf. Customers are required to reset their password via the official process.
 

Frequently Asked Questions

Question:
I tried to reset my password but failed. The system shows the error message: "Information provided doesn’t match our records. Please check the spelling and try again."


Answer: Please ensure that the spelling of registered email address is correct.
If you still encounter this message, it may indicate that your email address is not registered as a member account. This may happen if you have used the UNIQLO APP without completing membership registration.

Question: I requested my password to be reset already through the App but I have not received any emails.
 

Answer: Please check your email storage if it is full. If your email is full, you cannot receive any emails. 
If your email still has enough storage, please recheck also your Junk/Spam folder as your email provided may redirect automated emails in those folders.

Recommendation: Please access your Email through the official email platform of your provider. (Ex: @gmail.com emails should be accessed on Gmail App / Gmail website). Third party apps accessing your Email may not show the complete list of your emails.

Question: I entered my email on the Reset Password screen but it shows "Information provided doesn’t match our records. Please check the spelling and try again.".

Answer: It means that your provided email address is not registered as a member on UNIQLO PH App / Site. Please register first using your entered email address.
If you have provided an email address that is registered, kindly just recheck your spelling.