Introduction | Return & Exchange Overview

UNIQLO Philippines offers Return & Exchange to purchases made within Philippine Online and Physical Stores. We highly recommend you to review our Return and Exchange Policy by clicking this [LINK].

You may see the overview of the process below:

Table of Contents
＊Return & Exchange Conditions
＊Return & Exchange Locations
＊Return & Exchange Process Guide

Return & Exchange Period 

• For Store Purchase: Within 30 days from the purchase date indicated on the receipt.

• For Online Purchase: Within 30 days from the shipment date of your order from warehouse. (Shipment date can be determined by checking your automated email that confirms that your online order has been shipped)

Items Not Allowed for Return & Exchange

• Please click this [LINK] to view the items not allowed for Return & Exchange.

Other Conditions

• For Store Purchase: Receipt / Gift Receipt is required.

• For Online Purchase: Kindly provide your Return Slip for Return & Exchange request. You can also provide your E-Invoice print out. Please apply the Refund Request for your order in your UNIQLO App / Webstore first before sending back items to warehouse.

• Product should be in new and original condition.

• Product Tag should be attached and readable in our system.

• Products that have been sent to Alteration cannot be returned or exchanged.

Online Store Purchase

• Refund for Online Payments (Credit/Debit) shall be done within 30 banking days but it may still depend on the reversal policy of customer's issuing bank. We highly recommend customers to reach out to their respective banks once we have sent out refund confirmation emails after we have processed the refund for Credit/Debit payments.

• Cash on Delivery: Customers to fill up online Cash on Delivery form to provide their preferred accounts for the COD refund reflection. The timeline for refund is 30 banking days from the successful application date of COD online portal by customers.

• For Pay In Store - via Cash payment: Cash refund will be immediately provided by the store after they have processed the order for refund.

• For Pay In Store - via Online Payment: Store will provide Card Problem Report form that customers will fill up to process the refund of their payment. Once the CPR request has been finalized by our Accounting Team, refund shall be processed by customer's bank within 30 banking days.

Store Purchase

• Refund for Card payments may be reflected within 30 banking days as it still depends on the reversal policy of customer's issuing bank. Store will provide Card Problem Report form to customers and once the CPR request has been finalized by our Accounting Team, refund reflection shall be processed by customer's issuing bank.

• For Cash payments, store will provide immediate cash refund for store purchases after processing the refund on their system.
   

Store Purchase

• Exchange: To any UNIQLO physical stores

• Return: UNIQLO store where the item was originally purchased
   

Online Store Purchase

• Exchange: Any UNIQLO physical stores nationwide

• Return:

  • Online Payment / Cash on Delivery only:
    ■📍 UNIQLO Logistics Facility
    Warehouse Address: River Park North, Pasong Camachile 1, General Trias City, Cavite, 4107
    Contact Number: (02) 8299-3859
    Notes: We do not accept direct visits to our warehouse. Preferably, please use traditional courier service (Ex: LBC, JRS, J&T)
    
    ■ UNIQLO Returns Warehouse [Until August 3, 2026 only]
    Warehouse Address: 8480 East Service Road, KM18, Brgy. San Martin de Porres, Paranaque City, Metro Manila, 1700
    Landmark: Beside Comglasco Aguila Glass
    
    ■ ANY UNIQLO Physical Store [Starting May 4, 2026] [Including Pay in Store online orders]
         Note: Refund for physical store returns will be done via Credit Memo. The store will provide you an online form to fill up should you wish to be refunded on your original mode of payment. Kindly note that this will undergo standard bank processing which may take up to 30 banking days.
     

• Exchange Procedure

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  Online Orders | How to Exchange
  
  Store Purchase | How to Exchange or Return

   

• Returns

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  Online Orders | How to Process Return for Orders placed on or after July 14, 2026
  
  Online Orders | How to Process Return for Orders placed before July 14, 2026
  
  Store Purchase | How to Exchange or Return