How can we help?

For Exchange: Any of our physical stores nationwide can accept your item for exchange. Please ensure that the items MUST meet our Exchange & Return Policy
You may use the Store Locator to know the nearest stores in your area and have their contact number in case you wish to confirm the availability of your desired item.
Please bring your item/s for exchange and its receipt. Our friendly staff members will happily assist you in any of our stores to accommodate your item exchange request.

Notes:
■ You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference. 
■ Physical store purchases CANNOT be exchanged for online store items.

Frequently Asked Questions

Can I exchange my item that was bought in a certain UNIQLO store to another branch?
■ Yes, you may exchange your item/s bought in a different branch to any other UNIQLO Philippines physical stores. Please check first the Exchange & Return Policy and bring also the Official / Gift Receipt. Our store staff members will be glad to assist you on your exchange request upon visiting the store.

I no longer have my receipt, can I still exchange?
■ Based on our Exchange & Return Policy, we strictly require your original / gift receipt to be presented when requesting an exchange or refund as this is your only valid proof of purchase and it is needed for the documentation of the request in our system. We would recommend you to visit the store where you purchased your item/s from as they can use your Purchase History in App or any references to check your transaction on their end. Kindly use the Store Locator to get the details of the store to call them prior to your visit as the process of checking of documents may take some time.

I have the receipt but the tag of the item/s are no longer available, is this still eligible for exchange?
■  As much as we would want to accommodate your exchange request, items that do not have the tags anymore cannot be exchanged due to the implementation of our Exchange & Return Policy. We are hoping for your kind understanding.
 

It can take between 15 to 30 business days for refunds to appear in your account depending on which bank you're with.

Card Transactions: if you have already received the automated email regarding the finalization of the refund process, this is confirmation that the refund was processed successfully and we have forwarded the request to your bank for their reflection. Kindly communicate with your issuing bank regarding the refund reflection as they can give more information regarding the exact crediting date to your account. Please provide the amount and the automated email from us as proof that UNIQLO has already processed the refund.