Introduction | Return & Exchange Overview

UNIQLO Philippines offers Return & Exchange to purchases made within Philippine Online and Physical Stores. We highly recommend you to review our Return and Exchange Policy by clicking this [LINK].

You may see the overview of the process below:

Table of Contents
＊Return & Exchange Conditions
＊Return & Exchange Locations
＊Return & Exchange Process Guide

Return & Exchange Period 

• For Store Purchase: Within 30 days from the purchase date indicated on the receipt.

• For Online Purchase: Within 30 days from the shipment date of your order from warehouse. (Shipment date can be determined by checking your automated email that confirms that your online order has been shipped)

Items Not Allowed for Return & Exchange

• Please click this [LINK] to view the items not allowed for Return & Exchange.

Other Conditions

• For Store Purchase: Receipt / Gift Receipt is required.

• For Online Purchase: Kindly provide your Return Slip for Return & Exchange request. You can also provide your E-Invoice print out. Please apply the Refund Request for your order in your UNIQLO App / Webstore first before sending back items to warehouse.

• Product should be in new and original condition.

• Product Tag should be attached and readable in our system.

• Products that have been sent to Alteration cannot be returned or exchanged.

Online Store Purchase

• Refund for Online Payments (Credit/Debit) shall be done within 30 banking days but it may still depend on the reversal policy of customer's issuing bank. We highly recommend customers to reach out to their respective banks once we have sent out refund confirmation emails after we have processed the refund for Credit/Debit payments.

• Cash on Delivery: Customers to fill up online Cash on Delivery form to provide their preferred accounts for the COD refund reflection. The timeline for refund is 30 banking days from the successful application date of COD online portal by customers.

• For Pay In Store - via Cash payment: Cash refund will be immediately provided by the store after they have processed the order for refund.

• For Pay In Store - via Online Payment: Store will provide Card Problem Report form that customers will fill up to process the refund of their payment. Once the CPR request has been finalized by our Accounting Team, refund shall be processed by customer's bank within 30 banking days.
  
  * For customers with expired Click & Collect order paid via Pay In Store - Please return to the original store where you paid for your online purchase to process the refund. Refund processing will start once you have filled up the required form even if our warehouse has finalized the refund processing of your order.

Store Purchase

• Refund for Card payments may be reflected within 30 banking days as it still depends on the reversal policy of customer's issuing bank. Store will provide Card Problem Report form to customers and once the CPR request has been finalized by our Accounting Team, refund reflection shall be processed by customer's issuing bank.

• For Cash payments, store will provide immediate cash refund for store purchases after processing the refund on their system.
   

Store Purchase

• Exchange: To any UNIQLO physical stores

• Return: UNIQLO store where the item was originally purchased
   

Online Store Purchase

• Exchange: Any UNIQLO physical stores nationwide

• Return:

  • Online Payment / Cash on Delivery only:
    
    
    
    ■📍 UNIQLO Logistics Facility
    Warehouse Address: River Park North, Pasong Camachile 1, General Trias City, Cavite, 4107
    Contact Number: (02) 8299-3859
    Google Map Link: https://maps.app.goo.gl/JDJKDo4dkFDJnFmH7
    Notes: We do not accept direct visits to our warehouse. Preferably, please use traditional courier service (Ex: LBC, JRS, J&T)
     

    • Pay In Store
      Pay in Store refund shall only be transacted in the original store where the payment was made. If customers proceed to a different store, refund will not be processed as that store does not have the payment record of your transaction.
      
      To process, please bring your Pay in Store payment receipt as well.

  Return & Exchange Process Guide

  • Exchange Procedure

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    Online Orders | How to Exchange
    
    Store Purchase | How to Exchange or Return

     

  • Returns

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    Online Orders | How to Process Return
    
    Store Purchase | How to Exchange or Return
     

  FAQs

   

  Q. Will my refund be affected if I used a coupon for my purchase?
  A. Products purchased with a coupon may be exchanged/refunded. The amount to be refunded will be the total amount of the transaction for refund less the coupon price. The coupon is only for one time use and will be forfeited once redeemed. Coupon will be revived only if the item to be refunded is damaged, defective or faulty.
  
  Q. Will my refund be affected if I used a coupon for my purchase
  A. Products purchased with a coupon may be exchanged/refunded. The amount to be refunded will be the total amount of the transaction for refund less the coupon price. The coupon is only for one time use and will be forfeited once redeemed. Coupon will be revived only if the item to be refunded is damaged, defective or faulty.
  
  Q. How long is your Returns Policy?
  A. The Return / Exchange period varies depending on the transaction

   ■ Online Order - 30 days starting on the shipment date of order
   ■ Store Purchase - 30 days from the purchase date.

  Q. What is your Return / Exchange deadline?
  A. For Store Purchase, it is within 30 days from the date of purchase. For Online Store Purchase, it is within 30 days from the shipment date of order.