If you have chosen Click & Collect as your delivery method for your Online Purchase, you are bound to receive: three (3) emails after you have placed your order successfully. 

• Order Confirmation Email

• Shipment Confirmation Email

• Receipt Confirmation Email

​​​​​​Important Note: Please ensure to check your email storage first if it still has enough capacity to receive emails. If your email storage is already full, you will not receive any emails from anyone.
 

Order Confirmation Email

Order Confirmation Email is the email that you will receive after you have placed your order successfully in our Online platform.

• Automated Email Notification from System

• It states that customers successfully placed an order online and it shows also important details to customers such as: Estimated Delivery timeframe and order details.

Shipment Confirmation Email

 Shipment Confirmation Email will automatically be sent to customers' email once the store has successfully received your Click & Collect order for your pick-up.

• Store to trigger system sending of email to customers

• QR code for Click & Collect claiming is also attached on the email.

​​​Important Note: If you still have not received this email beyond the estimated delivery timeframe of your Click & Collect order, please contact your chosen store immediately to check its current status. Contact Numbers are shared via Store Locator.

Receipt Confirmation Email

Receipt Confirmation Email is the last email that customers receive for their Click & Collect order claiming. It will be sent to customers as part of acknowledgement that the customer has already claimed the Click & Collect order in store.

• System to send automated email after the order has been picked up by customer in store.

• If you have received this email even if you are yet to pick-up your Click & Collect order in store, please directly contact the store to verify the delivery status of your Click & Collect order.