Can I return or exchange a faulty item?

We’re very sorry to hear an item you have purchased from us may be faulty.

Store Purchase
• Please visit the local UNIQLO Philippines store where you bought the item from so that our friendly staff member can physically assess your item.
• To check stores' information which includes their contact number, you can use our Store Locator. Please ensure to bring your official receipt or your Purchase History in the UNIQLO PH App so that the team can verify your purchase.

Online Store Purchase
• If you have purchased your item online, please get in touch with our Customer Support Team via any channels available below. Kindly prepare to provide us a picture of the faulty item and a copy of all the documents from your online order.

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CHAT SUPPORT

Live Chat Support is available from Monday to
Sunday (including public holidays),
9:00AM-6:00PM
*Closed on April 3, Good Friday

By Mail

Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.

By Phone

UNIQLO PH Customer Center is available from
Monday to Sunday (including public holidays),
9:00AM-6:00PM
*Closed on April 3, Good Friday

By Phone

(02) 8299 3859,
1 800 1 322 0194

UNIQLO PH Customer Center is available from
Monday to Sunday (including public holidays),
9:00AM-6:00PM
*Closed on April 3, Good Friday

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