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How To Exchange Items from Online Purchase

Exchange means you want to return the item to us and have it exchanged with a different color, size or change to another item. We accept exchange of item/s purchased in UNIQLO Philippines online store as long as it meets the requirements of our Exchange & Return Policy. 

Please click the button below for more information.
 

• How to Exchange Item/s from Online Purchase

  
  For Exchange: If you wish to have an exchange of item/s for your online purchase, this can be done in our UNIQLO Philippines physical stores within 30 days from the shipment date of your order. Please ensure to have all of the documents from your online purchase (Return Form and Packing List) and the item/s must meet our Exchange & Return Policy as well. 
  
  Important Notes:
  ■ Please note that item or stock availability (including special sizes) may vary per store. You may only exchange to items that are available at the branch.
  ■ You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference. 
  ■ We do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or color, you can simply place a new order online.
  
  Special Size Exchange: If you need to exchange to a special size (XS, 2XL, 3XL) item, we would recommend to have your item returned back to our warehouse for refund and kindly repurchase again the special size item using Click & Collect (Store Pick-Up) as your delivery method as this does not have delivery fee.
     ■ If you prefer for Home Delivery, it is subject for free delivery only if you have exceeded 2,500 PHP minimum amount.
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  Frequently Asked Questions
  
  Can I exchange my online purchase in any UNIQLO physical stores?
  ■  Yes, all physical stores can accommodate item exchange requests from online purchases. 
  
  Can I exchange my special size items in physical stores? 
  ■  Yes, you may still exchange your special sized items in physical stores to any available item at your preferred branch. 

   

RETURN & REFUND PROCESS FOR ONLINE PURCHASE
If you wish to return the item/s for refund, you may refer to our Return procedure here. 

NEED HELP?
Our Customer Care team are always here to help and if you have any inquiries regarding exchange, please send us an email via Contact Us page.