How can we help?

UNIQLO Philippines has partnered with WExpress as our main courier for all online deliveries.

To ensure smooth delivery process, please ensure that you have provided your active mobile number and accurate delivery address before checking out.

Please see legends below:

Scheduled Service Area (SSA) / Outside Service Area (OSA),  For Delivery Arrangement
• Your provided address in your online order is under Scheduled Service Area of W Express. The delivery is 2 to 3 times a week. W Express team will ensure that the delivery time will still be within the standard delivery timeframe after your order has been shipped out from our warehouse.

Shipment Arrived at Destination Facility
• Your parcel has been accepted at the nearest local hub assigned to transfer or deliver your parcel. Kindly note that the location of the nearest local hub will reflect on the status and it does not mean that your parcel was delivered to the wrong location.

Shipment is Scheduled for Delivery
• Your parcel is now out for delivery.

Consignee Specified the Delivery Date
• Consignee has contacted the courier during the delivery attempt to possibly reschedule the delivery.

For Shipment Update, Contact W Express Customer Service
• Your provided shipment address may have lacking details such as House/Unit Number, Street Name. Kindly contact WExpress Team to have this updated.

Shipment Transfer Discrepancy, For Delivery Arrangement
• The local hub may have encountered a problem on their end. However, your parcel is still processed for delivery.

Shipment On Hold, Contact W Express Customer Service
• Your parcel is put on a temporary hold in the local hub due to various reasons which may include unforeseen events. You may contact WExpress team regarding your parcel as they can provide you the accurate status on your order.

Delivery Attempted, Hard to Locate, Delivery Landmark Needed
• Parcel has been attempted to be delivered but it was unsuccessful since the provided address was hard to locate. Please reach out to WExpress team to provide them your nearest landmark or accurate address.

Delivery Attempted, Consignee Unknown
• The courier has attempted to deliver in your provided address. However, the consignee is now known by neighbors at the area.

Delivery Attempted, Address Information Needed, Barangay Not Found
• Barangay location of the parcel may be hard to locate. Please contact WExpress team to provide them your accurate address.

Returned to UQ Warehouse
• Your parcel has been returned back to UNIQLO warehouse. Please contact WExpress or UNIQLO PH team regarding your delivery.


WExpress Contact Points
Contact Numbers: +02 8879-9999 / +02 7755-2530
Customer Care Email: customercare@wwwexpress.com.ph

➥ Please provide your tracking number (WUQPHTAGSXXXXXXXX) from your UNIQLO PH Online Order to WExpress team to escalate your delivery concern.

You may also reach out to us via Chat or through our Contact Us page.