Q. Terms of use
Terms of Use
1．Website Terms of Use
Welcome to UNIQLO.com (the "Site"). We make information available to You on UNIQLO.com subject to the following terms and conditions. If You visit the Site, You accepted these terms and conditions. Please read them carefully.
These Terms of Use are between You ("You" or "User") and FAST RETAILING PHILIPPINES, INC. (the "Company") pursuant to which the Company is prepared to grant You access to this Site.
The Company reserves the right to change these Terms of Use from time to time at its sole discretion, and Your rights under these Terms of Use will be subject to the most current version of these Terms of Use posted on this page at the time of Your use or purchase without prior notice. By downloading, installing, accessing, or using any of the Company’s online services after we post any such changes, you agree to the terms of this Terms of Use as modified. If You do not agree with these or the revised Terms of Use, please refrain from using this Site.
These Terms of Use are in addition to Your obligations and rights under the Privacy Policy posted on the Site. For the avoidance of doubt, in the event of a conflict between these Terms of Use and the Privacy Policy or other terms and conditions posted on the Site, the Terms of Use will prevail. If You are unsure of Your rights under these Terms of Use, please contact us as set forth below.
2．License and Site Access
The Company grants You a limited license to access and make personal use of this Site and not to download or modify it, or any portion of it, except with express written consent from the Company. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of UNIQLO.com or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and its affiliates (including the parent company, "Affiliates") without express written consent from the Company. Any unauthorized use terminates the permission or license granted by the Company.
3．Trademarks and Service Marks
FAST RETAILING CO., LTD. (“FAST RETAILING”), the ultimate parent company of the Company owns all trademarks, service marks, trade names, logos and domain names included in the Site or have a valid right from its licensors, suppliers and a third party to use. Any modification, unauthorized use, or infringement of the trademarks from the Site for any purpose is not permitted.
4．Copyrights
FAST RETAILING owns all copyrights for all materials on the Site or has a valid right from its licensors, suppliers, and a third party to use the material on the Site. In whole or in part, the materials in the Site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner without the prior written consent of FAST RETAILING for any purpose other than for your personal or non-commercial use.
5．Our Products
The Company attempts to be as accurate as possible in its product descriptions. However, the Company does not warrant that product and price descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The weight, measurements and other descriptions provided in the Platform are approximate figures and are provided for convenience purposes only. The Company shall make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the Platform may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
The Company reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, errors in product or pricing information, bulk sales (usually in same product quantities of 10 or more), and/or problems identified by our credit and fraud avoidance department. The Company will notify you through email address for any cancellation or change of status in your order.
Except to the extent we are prohibited by law, you agree that our goods must not be used for trade events, reproduction or resale without our prior written consent.
We may impose purchasing limits on our goods from time to time. We reserve the right to cancel any orders that we have identified or suspect are in breach of those purchasing limits.
6．Communications and Other Content
Visitors may submit suggestions, ideas, comments, questions, or other information, to our User Service Department and/ or to the Platform so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise misrepresent as to the origin of any content.
If You do submit transmit, upload, or post to or through the Platform, other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012), which is subject to Uniqlo’s Privacy Policy, in any manner information, any material, suggestions, idea, concept, know-how, technique, question, comment or other communication ("User Communications"), these will be considered non-confidential and non-proprietary. You automatically grant the Company and its Affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media throughout the world. The Company may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, deletion and manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes.
You grant the Company and its Affiliates and sub licensees the right to use the name that You submit in connection with such content, if they choose. You represent and warrant that You own or otherwise control all of the rights to the content that You submit; that the content is accurate; that use of the content You supply does not violate these Terms of Use and will not cause injury to any person or entity; that the content you supply does and will not infringe any party's intellectual property, publicity, privacy, or other rights and that such content is and will not be defamatory or libelous; and that You will indemnify the Company or its Affiliates for all claims resulting from content You supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content or User Communications shared by You or any third party through the Site whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. However, we retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable. The Company shall have no obligation to use, return, review, or respond to any User Communications.
7．Disclaimer of Warranties and Limitation of Liability
THIS SITE AND ALL INFORMATION CONTAINED THEREIN ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY, PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR/THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION AND AVAILABILITY OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS PRESENTED ON THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ERRORS. THE COMPANY, PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR/THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES OR ANY OTHER LOSSES OR LIABILITIES ARISING OUT OF (A) THE USE OR INABILITY TO USE THE PLATFORM; (B) ANY DECISION MADE, ACTION OR INACTION TAKEN BY ANY PARTY IN RELIANCE UPON THE CONTENTS OF THE PLATFORM; (C) BUSINESS INTERRUPTION; (D) DELAY/INTERRUPTION IN ACCESS TO THE PLATFORM; (E) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (F) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF ACCESSING THE THIRD PARTY LINKS ON THE PLATFORM; (G) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS IN CONNECTION WITH USE OF THE PLATFORM; OR (H) ANY DELAYS, INACCURACIES, ERRORS IN OR OMISSIONS IN THE CONTENT OF THE PLATFORM
You agree that your sole remedy, if any, is from the manufacturer or supplier of the products, in accordance with such manufacturer's or supplier's warranty, or to seek a return or refund for such products in accordance with our Return and Exchange Policy.
In no event shall the Company's liability to You in connection with this site and these Terms and Conditions and the Privacy Policy exceed PhP25,000.00.
8．Indemnification
You agree to indemnify the Company and its Affiliates against all damages, liabilities, costs, charges and expenses, including reasonable attorneys' fees, that the Company may incur as a result of Your breach of any of these Terms of Use or any claims brought relating to information submitted by You or actions taken by You. We will provide You with timely notice of any such claim, suit or proceeding.
9．Privacy
Please review our Privacy Policy, which also governs Your visit to the Site, to understand our practices.
Other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012), which is subject to the Company’s Privacy Policy, User Communications as defined in Section 6 are and will be considered non-confidential and non-proprietary.
10．Security
Please review our security practices set forth in our Privacy Policy.
11．Governing Law; Exclusive Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Philippines, without giving effect to its conflict of law rules. In the event of any dispute hereunder, You and the Company hereby consent to the exclusive jurisdiction of the court that has jurisdiction over the location of the headquarter of the Company. The parties expressly disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods.
12．Force Majeure
The Company shall have no liability to You for any delay or failure in carrying out its obligations to any customer for reasons beyond the Company's control, including without limitation, acts of God, war or terrorism, natural disasters, charges in or compliance with laws, regulations or governmental policies and shortages of supplies and services. The Company may extend delivery of an order so affected without liability to the customer except for the return of any payment made by the customer to the Company with respect to any undelivered portion of the order so canceled.
13. E-Commerce and Uniqlo Application Platform
- Registration and Account Security
Before placing an order through the Platform, you are required to register and create an account. However, the Company have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever such as but not limited to (1) creation of multiple account ID’s by one user, (2) If it is found that the previous registration of the applicant has been deleted due to violation of this Terms of Use in the past, and (3) if the member registration application contains false matters
Upon registration:
a.) You must provide the Company with accurate, complete and up to date registration information; and
b.) The Company is authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act on your behalf.
You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agrees to indemnify the Company for all claims, damages whatsoever arising from the actions of a person placing orders through this Platform using your login details.
At any time, the Company may request you to update your username and/or password. The Company shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause.
- Order Placement, Delivery, Sale and Payment for online transactions
- Order Placement
In order to contract with Uniqlo you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Uniqlo retains the right to refuse any request made by you. Parents or guardians may make purchases for minors.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
Uniqlo reserves the right to block or suspend any user of its website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice.
- Payment and Vouchers or Coupons
Most major credit and debit cards, such as Visa, MasterCard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.
If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, the Company will cancel the order and suspend delivery of the Products until payment is made in full.
At any given time, promo vouchers or coupons may be made available for use in the Platform. By using the promo voucher or coupon, you understand and agree to be bound by its terms and conditions.
- Invoicing
- Shipping And Delivery Limitations
1. Delivery
When an order is placed in the Platform, Product(s) will be delivered to an address designated by you, as long as that shipping address is compliant with the Company’s service provider’s shipping restrictions and in accordance with its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.
2. Click and Collect
Products purchased through the Platform, which are for store pick-up (also known as “Click Collect”), are subject to Uniqlo’s Click and Collect Guidelines and Restrictions as follows:
- Once your order has been placed, you will receive an Order Confirmation e-mail from us acknowledging your order. This will contain the details of your order and order number
- You will receive a second notification, the Shipment Confirmation, that your order has been shipped from the warehouse to the store of your choice which will contain the tracking number of your order.
- Once your order has arrived in the store, you will receive a third notification that you can claim your purchase at your selected store.
- To collect your order, please proceed to the cashier of your selected store and present the notification e-mail.
- You can collect your item within 14 days from the time you receive notification that your purchase is ready for pick up at your selected store.
- Unclaimed orders after 14 days will be returned back to the warehouse and the refund will be processed. Refund will take up to 15 working days from the time of receipt of the item in the warehouse.
- If you are unable to collect the item yourself, you can authorize a third party to collect on your behalf. Please provide your authorized representative with a copy of your notification e-mail to proceed with the collection.
- If you wish to collect the item beyond the 14 day period, please contact the selected store for extension of period.
- You may not change the Click and Collect store branch once the order has been processed.
Products purchased through the Platform, which are under Pay-in-store options, are subject the Guidelines and Restrictions as follows:
- You only have 120 minutes to secure payment in your chosen store.
- Once in the store, please proceed to the cashier area and present your barcode to continue with the transaction.
- If you are unable to secure your payment within 120 minutes, transaction will be automatically cancelled
- Please note that we could not guarantee that the items you have selected are still available once the transaction has been cancelled.
Products purchased through the Platform, which are under Cash on Delivery option, are subject the Guidelines and Restrictions as follows:
- You may pay cash on delivery through our 3rd party logistics courier which shall collect your payment pursuant to its own terms and own policies.
- The total price for items or goods, including delivery fees, processing fees, and/or other charges, will be displayed on the Platform when you place your order.
- The items you selected and included in your cart shall be subject to the actual availability of stocks in our physical stores. You will only be charged for the goods picked-up or delivered. The total bill shall be adjusted accordingly if goods ordered are unavailable.
- Customers are expected to prepare the amount due for collection at the time of delivery. To facilitate a faster and smoother process, it would be appreciated if Customer could prepare the exact amount needed to be collected.
- Once payment has been handed over to the 3rd party logistics courier and parcel has been handed over to the customer the delivery process is completed and successful. If you find any issue with your order i.e. not as what was ordered, etc., please use our Contact Us page for better assistance.
- Refusal to receive and pay a COD order (including false allegations of wrong product/s delivered) without valid reason (i.e. wrong product/s or damaged products delivered) will constitute a serious violation of the terms of use of our COD service. Simple change of mind will not be honored. We reserve the right to refuse further services to customers who violate the terms of use of any of our services.
- Returns and Refunds
- Termination and Voluntary Withdrawal Of Account And Platform Services
- When it is found that the membership registration has been deleted due to a violation of this Terms of Use in the past;
- Customer has an irregular or excessive returns history;
- When a prohibited act under this Terms of Use is performed
- Accuracy of Information
The Platform may contain typographical errors or inaccuracies and may not be complete or current. The Company therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and the Company reserves the right to cancel or refuse to accept any order placed based on incorrect pricing or availability of information.
13.6 Third Party Links
From time to time, the Platform may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by the Company or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by the Company, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Platform and your use of the said links will be at your own risk. Neither the Company, nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. The Company is in no way responsible for examining or evaluating, and the Company does not warrant the offerings of, off-website pages or any other websites linked to or from the Platform, nor does the Company assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.
14．GENERAL
In using the Platform and the services therein, you agree to:
a.) do so only for lawful purposes;
b.) be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify the Company immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
c.) not use or upload any material that contains, or which you have reason to suspect contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.
By Your continued use of this site, You acknowledge that You have read and understand these Terms of Use and You agree to act in accordance with its terms and conditions and be bound by them. These Terms of Use shall not be altered or modified in any way without the prior written consent of the Company. The company's failure to act with respect to a breach by you or others does not waive the Company's right to act with respect to subsequent or similar breaches.
If You are acting as an agent for a principal (including on behalf of Your employer), You and the principal, jointly and severally, assume all of Your obligations set forth in these Terms of Use.
If any part of these Terms of Use is found by any court to be invalid, illegal or unenforceable, that part shall be discounted and the rest of these Terms of Use shall continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions regarding the Terms of Use for this Site, please contact us here.
© FAST RETAILING PHILIPPINES, INC. 2020
Last Updated: July 30, 2021
Suggestion Box
Feedback Submitted
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Philippines
CHAT SUPPORT
Sunday (including public holidays),
9:00AM-6:00PM
*Dec 25, 2024 and Jan 1, 2025 operating hours:
12:00NN to 6:00PM
Monday to Sunday (including public holidays),
9:00AM-6:00PM
*Dec 25, 2024 and Jan 1, 2025 operating hours:
12:00NN to 6:00PM
1 800 1 322 0194
Monday to Sunday (including public holidays),
9:00AM-6:00PM
*Dec 25, 2024 and Jan 1, 2025 operating hours:
12:00NN to 6:00PM
Suggestion Box
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons