How can we help?

COD Refund Process

For orders paid via COD or Cash-On-Delivery, we can process the refund to your bank account, e-wallet account or through cash remittance center pick up.  

■ To start this process, you may click on the Product Returns Portal link here: https://www.uniqlo.com/ph/en/returnportal 

Kindly note that there are different steps for refund to a BDO account and to non-BDO, e-wallet and cash remittance center pick up. 

1. Enter your valid order number and email address. 

■ Format for Order Number should be followed from your Order History (Ex: 123008888xxxxxxxxxx-xxxxxxx)
■ Email address should also be the same as what you have indicated in your online order details.

For refund to a BDO account, proceed as normal.
For refund to other banks, e-wallet or cash remittance center pick up, click on the link to “DON’T HAVE A BDO ACCOUNT?” 




IMPORTANT: 
- Time frame for processing the refund is up to 30 business days and will still depend on your issuing bank. To avoid delays in processing your refund request, please make sure to provide complete and accurate information. Kindly double check all details before submitting the form. 
- There may be corresponding processing fee, depending on the bank, e-wallet or cash remittance center chosen. The fees are indicated on the Google Form for non-BDO account.