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Please be guided of the official UNIQLO mailing and social media accounts:

● Instagram: uniqlophofficial
● FB: @UNIQLO.PH
● X (Twitter): @UNIQLOPH
● Tiktok: uniqlophofficial
● YouTube: UniqloPH

*UNIQLO official accounts are marked with the following certification mark next to the account name:



UNIQLO does not use public emails.

Beware of fake accounts and emails pretending to be from UNIQLO Philippines or any of its subsidiaries. UNIQLO will NOT use accounts without the certification mark or GMail (or similar mailing domains) to make any event/activity announcements.

● In case you receive emails from accounts not included above, we recommend NOT to click on links in the message, open attachments, or reply to the message. Please delete the entire message and block the fake account to prevent further damage.
● Should you want to confirm the email/message you have received or report unofficial accounts, you may use any of the official Uniqlo customer communication channels below.


How to Identify Fake Email, Websites and Social Media Accounts

[Fake Email]
● If you receive a suspicious email, please check the sender and see if it is from UNIQLO. Kindly check if the sender's email address will end at: "@uniqlo.com.ph"

You may refer to the list below for the official UNIQLO Philippines email addresses:
● Order notification emails: noreply-order@mail.uniqlo.com.ph
● E-Newsletter emails: enewsletter@enews.uniqlo.com.ph
● Customer Support Email Address: customersupport@uniqlo.com.ph
● Customer Notification emails such as (but not limited to) Card problem report updates, Returned Item Confirmation, etc.: noreply@uniqlo.com.ph
● Bulk Order Email Address: FRPH-BulkOrder@uniqlo.com.ph

Characteristics of counterfeit addresses:
1. In front of @, alphabets with no meaning are randomly listed:
Example: lhwiagfpsy@ml.store.uniqlo.com

2. Different alphabets such as "uniqlo" to "unlqio" by quoting UNIQLO's domain as below:
Example: ●●●●●●@unlqio.com.ph

3. Adding "uniqlo" in the address but the domain is under a public email service:
Example: uniqlohiring@yahoo.com / hruniqlo@gmail.com

 

• BIMI [Brand Indicators for Message Identifications]

  
  ● UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification).
  
  This allows the official UNIQLO logo to appear next to emails in supported inboxes.
  
  Popular email providers supporting BIMI:
  
  ●    Gmail: The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail. 
  
  ●    Apple Mail (iCloud.com): The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com)
  
  ●    Yahoo! Mail - AOL: The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).
  
  Important Notice:
  ● Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website). 
  
  ● The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.
  
  ● If an email claiming to be from UNIQLO seems suspicious, please delete it without opening. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of an UNIQLO email, please contact the customer service support. 
   

   

[Fake Website]

● The official website of UNIQLO Philippines is https://www.uniqlo.com/ph/en/. Please note that the imitation sites have different domains such as [www.uniqlo●●●●●.com] and [www.●●●uniqlo.com].

Characteristics of counterfeit sites:
1. The bank account name does not match that of the operating company.
2. The contact email address is a free email address.
3. The prices of all products are extremely low.

[Fake SNS account]
● Official accounts have the following verification badge next to the account name. Badges will not appear on fake accounts.

1. Official Facebook Page


2. Official Instagram Page


3. Official X (Twitter) Page


4. Official Tiktok Page