1. UNIQLO
  2. UNIQLO Philippines Customer Service
  3. Online
  4. Troubleshoot

Q. Can I still change my order once it has been confirmed?

Unfortunately, we start to process your order as soon as we receive it, therefore we are unable to change your order anymore including changing the color, size of an item, and adding new ones. However, if the cancel button is still clickable in the order confirmation page, you may opt to cancel the order and create a new one. Please note that we cannot guarantee that the item/s you have selected will still be available when you place a new order.

To cancel your order, kindly follow the steps:
1. Click on [MEMBERSHIP]
2. Click on [ORDER HISTORY]
3. The [CANCEL] button will appear if your order is eligible for cancellation.
Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our friendly customer support team via live chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of the article is hard to understandPlease let us know what information you are looking forPlease let us know which parts of the article are not matchingPlease let us know how we can improve our policy and/or service to meet your needsPlease let us know how we can improve the article.

Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback placed here.

Please enter your comments below:


Feedback Submitted

We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.