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By accessing uniqlo.com and navigating without modifying your parameters, you accept the use of cookies or similar technologies. This is in order for us to provide you with the best services and offers adapted to your interests. But most importantly, a more secure experience on our website. For more information, please check our Privacy Policy.

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Q. Can I return or exchange a faulty item?

We’re very sorry to hear an item you have purchased from us may be faulty! You can visit any local UNIQLO Philippines store so that our friendly staff can physically assess your item for any manufacturing faults, including the removal of security tags. To check nearby stores, you can use our Store Locator. Please ensure to bring your receipt or another form of proof of transaction so that the team can verify your purchase. If you have purchased your item online, please get in touch with our Customer Support Team via any channels available below. Kindly provide us a picture of the faulty item and a copy of all the documents.

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