Q. Can I return or exchange a faulty item?
We’re very sorry to hear an item you have purchased from us may be faulty.
Store Purchase
• Please visit the local UNIQLO Philippines store where you bought the item from so that our friendly staff member can physically assess your item.
• To check stores' information which includes their contact number, you can use our Store Locator. Please ensure to bring your official receipt or your Purchase History in the UNIQLO PH App so that the team can verify your purchase.
Online Store Purchase
• If you have purchased your item online, please get in touch with our Customer Support Team via any channels available below. Kindly prepare to provide us a picture of the faulty item and a copy of all the documents from your online order.
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Feedback Submitted
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Philippines
CHAT SUPPORT
Sunday (including public holidays),
9:00AM-6:00PM
Monday to Sunday (including public holidays),
9:00AM-6:00PM
1 800 1 322 0194
Monday to Sunday (including public holidays),
9:00AM-6:00PM
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Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons