1. UNIQLO
  2. UNIQLO Philippines Customer Service
  3. Return/Exchange
  4. Troubleshoot

Q. Can I return or exchange a faulty item?

We’re very sorry to hear an item you have purchased from us may be faulty! You can visit any local UNIQLO Philippines store so that our friendly staff can physically assess your item for any manufacturing faults, including the removal of security tags. To check nearby stores, you can use our Store Locator. Please ensure to bring your official receipt or another form of proof of transaction so that the team can verify your purchase.

If you have purchased your item online, please get in touch with our Customer Support Team via any channels available below. Kindly prepare to provide us a picture of the faulty item and a copy of all the documents.

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Contact UNIQLO Philippines

CHAT SUPPORT
CHAT SUPPORT
Live Chat Support is available from Monday to Sunday, 9:00AM-6:00PM.
By Mail
Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm

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Related services

UNIQLO.com Online Store

Online Shopping Guide

Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
UNIQLO APP

App Benefits

Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons
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