Top Frequently Asked Questions
Manage Your Order
You can use the "TRACK MY ORDER" button to track your online order. Select 'Make An Exchange', 'Make A Return' or 'Make a Cash on Delivery Refund' below to jump straight to the FAQ with the information you're looking for.
TRACK MY ORDER
Your tracking number will be provided to you via automated email once your order has been shipped out from our warehouse.
• To track your order, click "TRACK MY ORDER" and enter your tracking number on NinjaVan's tracking site to check the progress of your delivery.
• To track your order, click "TRACK MY ORDER" and enter your tracking number on NinjaVan's tracking site to check the progress of your delivery.
MAKE AN EXCHANGE
If you are not satisfied with your item, we accept product exchanges within 30 days as long as it meets our Returns Policy.
• Kindly click the "MAKE AN EXCHANGE" button to see how you can exchange your item.
MAKE A RETURN
We accept Product Returns for refund as long as it meets our Returns Policy.
• Kindly click the "MAKE A RETURN" button to see the procedures.
• Kindly click the "MAKE A RETURN" button to see the procedures.
MAKE A CASH ON DELIVERY REFUND
• This is only applicable for Cash on Delivery refund.
• Kindly visit this guide to make a refund request.
• Refund processing may take up to 30 business days or more depending on your issuing bank’s reversal timeframe.
• Kindly visit this guide to make a refund request.
• Refund processing may take up to 30 business days or more depending on your issuing bank’s reversal timeframe.
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Philippines
CHAT SUPPORT
Live Chat Support is available from Monday to
Sunday (including public holidays),
9:00AM-6:00PM
*Dec 25, 2024 and Jan 1, 2025 operating hours:
12:00NN to 6:00PM
Sunday (including public holidays),
9:00AM-6:00PM
*Dec 25, 2024 and Jan 1, 2025 operating hours:
12:00NN to 6:00PM
Suggestion Box
Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons