1. UNIQLO
  2. UNIQLO Philippines Customer Service
  3. Return/Exchange

Q. How can I process Return & Refund?

How To Process Return of Items?

Return & Refund means you want to return the items to us and get a refund for the amount you paid. The return process would depend on your payment method. 

We accept returns purchased in UNIQLO Philippines physical and online stores as long as it meets the requirements of our Returns Policy.


Please click on your purchase method below for more information.
  • ➜ Orders paid Online via Credit or Debit card

    If you wish to return your item/s from your online purchase that was paid using Credit / Debit card, you may proceed to send it back to our warehouse within 30 days from its shipment date. You may use your own preferred courier (Same Day Couriers / Traditional Couriers) to ship back your item/s at your expense. Please ensure to have all of the documents from your online purchase (Official Receipt, Return Form and Packing List) and the item/s must meet our Returns Policy as well. 
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    STEP 1 – Review return checklist

    ✔️ Within 30 days from ship out date
    ✔️Official receipt is available
    ✔️ Item is in new and original condition with the original price tag attached
    ✔️ Item has not been worn, altered or washed.
    ❗ Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
    - Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.

     

    STEP 2 – Fill out return slip
    Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

    STEP 3 – Pack and return items to warehouse

    Prepare and pack the items and all the documents for return using the same shipment packaging or any pouch/bag/box that fits your items. You may select any courier to send this back to us and you will need to shoulder the ship back fee. Refer to the return slip for the complete warehouse address.

     

    ■ Warehouse Address: 8480 East Service Road, KM18, Brgy. San Martin de Porres, Paranaque City, Metro Manila, 1700
    ■ Contact Number: (02) 8299 3859
     Note: If your logistics provider does not allow landline number for contact details, you may provide your own mobile number.
    ■ Grab/Lalamove Address Pin: UNIQLO Returns
    ■ Landmark: Beside Comglasco Aguila Glass

    Note: Please send your package between 8 AM to 5 PM, from Mondays to Saturdays only (except Holidays).

    Google Map Reference: https://maps.app.goo.gl/9WkFrkUdmfPUdG2D7

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    STEP 4 – Return confirmation
    Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

    STEP 5 – Refund

    Amount to be refunded will be reflected in the same card you have used when you purchased from us. You will receive a refund confirmation email once we have successfully processed the refund on our end. Refund processing may take up to 30 banking days and it reflection to your account will depend on your issuing bank’s refund time frame.



    Frequently Asked Questions

    ■ Can I return just some items from my order, and not the whole order?
    You are welcome to return just some items from your order and don't have to return the whole order. You can indicate on the returns form (in the parcel) which items you are returning, the quantities and return reason code for these.  


    ■ Will I be notified if your warehouse has received my returned item/s?
    We are currently working on improving our warehouse notification systems. For now, our recommendation is to check your courier's delivery status if they have successfully delivered your returned item/s in our warehouse. 


    I still have not received my refund within the prescribed period. How to follow up?
    If you have received the automated email confirming that your refund has been finalized already from our end, we would recommend you to communicate directly to your issuing bank regarding the reflection time of the refund. You may present the automated email you have received from us as proof that UNIQLO has processed the refund for your order.


    How can I receive my refund? 
    Refunds will be applied to the original payment method you have used. You will be notified via Automated Email once the refund has been successfully applied in your order and you may expect it to be reflected in your account within the reversal timeframe set by your issuing bank.

  • Online Orders paid at The Store (Pay In Store)

    Online orders that were paid using Pay In Store method can be accepted for Return in the store wherein you transacted your payment. Please ensure to have all of the documents from your online purchase (Official Receipt, Return Form and Packing List) and the item/s must meet our Returns Policy as well. 

    User-added image
     

    STEP 1 – Review return checklist

    ✔️ Within 30 days from ship out date
    ✔️ Official receipt is available
    ✔️ Item is in new and original condition with the original price tag attached
    ✔️ Item has not been worn, altered or washed.
     Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
    - Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
     

    STEP 2 – Fill out return slip
    Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

    STEP 3 – Pack the items and return to the store
    Prepare and pack the items and all the documents and return these to the store where you paid for the online order.

    STEP 4 – Proceed to cashier
    Our cash wrap managers or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

    STEP 5 – Refund
    The store may offer to give you a credit memo which you can use for future store purchase. If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
    If you used a credit/debit card, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 30 banking days and its reflection to your account will depend on your issuing bank’s refund time frame. 

     

    Frequently Asked Questions

    I still have not received my refund within the prescribed period. How to follow up?
    If you have received the automated email confirming that your refund has been finalized already from our end, we would recommend you to communicate directly to your issuing bank regarding the reflection time of the refund. You may present the automated email you have received from us as proof that UNIQLO has processed the refund for your order.


    How can I receive my refund? 
    Refunds will be applied to the original payment method you have used. You will be notified via Automated Email once the refund has been successfully applied in your order and you may expect it to be reflected in your account within the reversal timeframe set by your issuing bank.

     
  • ➜ Orders paid via Cash on Delivery (COD) 

    Online orders that were paid using Cash on Delivery method can only be accepted for Return in our warehouse.

    Kindly ensure to fill up the COD Return Portal prior to the shipment of your item/s back to our warehouse. This is necessary to get your preferred refund information. If you have not accomplished this, you will not receive your refund for your order. 


    Please send also all of the documents from your online purchase (Official Receipt, Return Form and Packing List) and the item/s must meet our Returns Policy as well. 

    User-added image

    STEP 1 – Review return checklist
    ✔️ Within 30 days from ship out date
    ✔️ Official receipt is available
    ✔️ Item is in new and original condition with the original price tag attached
    ✔️ Item has not been worn, altered or washed.
     Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item. 
    - Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
     
    STEP 2 – Fill out return slip
    Together with your shipment are the official receipt and the 2-page document containing your order details and returns form. Kindly fill out the Returns Form by selecting the item you wish to return, reason for return and others.

    STEP 3 – Online Return Portal
    Since payment method is cash on delivery (COD), we will need you to provide us with your account information via our Online Return Portal. Make sure to prepare details such as your bank/e-wallet account number, phone number and other details. Click here for the link to the Online Return Portal

    STEP 4 – Pack and return to warehouse
    Prepare and pack the items and all the documents for
    return using the same shipment packaging or any pouch/bag that fits your items. You may select any courier to send this back to us and you will need to shoulder the ship back fee. Refer to the return slip for the complete warehouse address.

     

    ■ Warehouse Address: 8480 East Service Road, KM18, Brgy. San Martin de Porres, Paranaque City, Metro Manila, 1700
    ■ Contact Number: (02) 8299 3859
    Note: If your logistics provider does not allow landline number for contact details, you may provide your own mobile number.
    ■ Grab/Lalamove Address Pin: UNIQLO Returns
    ■ Landmark: Beside Comglasco Aguila Glass

    Note: Please send your package between 8 AM to 5 PM, from Mondays to Saturdays only (except Holidays).

    Google Map Reference: https://maps.app.goo.gl/9WkFrkUdmfPUdG2D7


    User-added image
     

    STEP 5 – Return confirmation
    Once we receive your returned items at the warehouse, you will receive an email notification that we have started your refund process. We may contact you for questions or additional information before processing your refund, if needed.

    STEP 6 – Refund
    When your refund has been processed, you will receive a refund confirmation email together with additional instructions for bank account, e-wallet transfer or cash remittance center pick up. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame. 


     
    Frequently Asked Questions

    ■ Is there a processing fee for Cash on Delivery refund?
    There may be corresponding processing fee, depending on the bank, e-wallet or cash remittance center chosen. The fees are indicated on the Google Form for non-BDO account.


    ■ I haven't received my refund yet? 
    It can take between 15-30 business days for refunds to appear in your account depending on which bank you're with. Once you have received the automated email from us confirming that we have successfully processed your refund and forwarded the request to your issuing bank for their reflection on your account.
  • ➜ Physical Store Purchase

    Item/s can only be returned for a refund at the original store of purchase within 30 days from the date of purchase. Refund can only be applied to the original mode of payment of the transaction. It is also subject to bank processing within 30 banking days.

    Please ensure to bring your receipt and the item must meet our Returns Policy as well. 

    User-added image
    STEP 1 – Review Returns Policy
    ✔️ Within 30 days from the purchase date
    ✔️ Official receipt is available
    ✔️ Item is in new and original condition with the original price tag attached
    ✔️ Item has not been worn, altered or washed.
     Items that cannot be exchanged/refunded: socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items except if it is a damaged, defective or faulty item.
    - Some accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
     
    STEP 2 – Return to the store
    You must return to the store where the purchase and payment was made. Kindly bring all the documents. For item exchange, you may visit any UNIQLO stores in the Philippines.

     
    STEP 3 – Proceed to cashier
    Our cashier or any store staff will be available to assist you. You have an option to exchange the items too. Feel free to look for any item replacement in the store.

    STEP 4 – Refund
    The store may offer to give you a credit memo which you can use for future store purchase.

    ● If you still wish to proceed with the refund, we will refund you through the same mode of payment used.   
    ● If you used a credit/debit card or e-wallet, you will be asked to fill out a Card Problem Report (CPR) so we can get your bank details and other information. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame.
     
    Frequently Asked Questions

    How can I receive my refund? 
    Refunds will be applied to the original payment method you have used. You will be notified via Automated Email once the refund has been successfully applied in your order and you may expect it to be reflected in your account within the reversal timeframe set by your issuing bank.


    ■ I haven't received my refund yet? 
    It can take between 15 to 30 business days for refunds to appear in your account depending on which bank you're with. For Card transactions, if you have already received an email regarding the finalization of the refund process, this is confirmation that the refund was processed successfully and we have forwarded the request to your bank for their reflection.

     
RETURN & EXCHANGE PROCESS
If you wish to exchange the item you purchased to a different color/size or to another item, you may refer to our Exchange procedure here


NEED HELP?
Our Customer Care team are always here to help and if you have any inquiries regarding returns, please send us an email via our Contact Us page.
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