We have identified an issue that during account registration, customers who included characters in their mobile phone number encounter error upon check out, resulting to their shopping carts being emptied and/or unable to proceed with order confirmation.Customers are requested not to include "+", "-", "( )"
, etc. when they input their mobile numbers. See examples below.
- Correct format -0918XXXXXXX or 0917XXXXXXX
- Incorrect format -+63918XXXXXXX or 0917-XXX-XXXX
We are continuously reviewing our system to ensure we provide a stress-free shopping experience. Rest assured we will work to resolve this issue as soon as possible.