1. UNIQLO
  2. UNIQLO Philippines Customer Service
  3. Delivery
  4. Shipping

Q. What is your delivery timeframe and how to check delivery status?

HOME DELIVERY
NEXT DAY HOME DELIVERY FOR NCR
UNIQLO now offers Next Day Home Delivery for Metro Manila areas only. Order before 12pm and get your package the next working day (not applicable for orders placed on holidays & weekends and orders with alteration).

Please note that delivery time will start once we have shipped out your orders from our warehouse. For reference, you will receive an automated email confirmation with the tracking number once we have shipped out your order.


Standard estimated delivery time for Metro Manila if you have placed your order beyond 12 pm:
1 to 3 working days

Standard estimated delivery time frame for other regions (in working days):
Luzon: 2 - 8 working days
Visayas: 4 - 10 working days
Mindanao: 5 - 12 working days


How to track Home Delivery Orders
1. Open UNIQLO App.
2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".
3. Look for the "Detailed Status" and copy the tracking number indicated.
3a. You may also get your tracking number on the shipment confirmation email that we send out after we forwarded your parcel to our logistics partner.
4. Go to Ninjavan Tracking Site and paste the tracking number, then click "Track Parcel".

User-added image


CLICK & COLLECT

STANDARD CLICK & COLLECT

Please note that delivery time will start once we have shipped out your orders from our warehouse. For reference, you will receive an automated email confirmation once we have shipped out your order.


Standard estimated delivery time frame (in working days):
NCR & Luzon: 3 - 5 working days
Visayas: 7 - 10 working days
Mindanao: 9 - 10 working days

Notes: 
● Delivery timeframe will start once your order has been shipped out from our warehouse.
● We can only provide estimates, but more detailed information may be viewed on your order status once the items have been shipped. We will allocate additional days for cases of unforeseen events such as natural calamities.
● If you have inquiries or requests regarding your Click & Collect order once it has been shipped out, you may call your chosen store directly. You may view their contact number via Store Locator.


SAME DAY CLICK & COLLECT

User-added image

UNIQLO now offers Same Day Click & Collect! Order before 12PM and get your package starting 7PM onwards (not applicable for orders placed on holidays & Sundays and orders with alteration).

■ Available on these branches:

 UNIQLO Manila, Global Flagship Store
 UNIQLO SM Mall of Asia
 UNIQLO SM Megamall
 UNIQLO C3 Annex
 UNIQLO Westgate Alabang
 UNIQLO Blue Bay Walk
 UNIQLO Eastwood 
 UNIQLO Marquinton
 UNIQLO Robinsons Magnolia

■ If you have questions regarding your Click & Collect order, store details and landline numbers can be viewed by visiting our Store Locator.

How to track Click & Collect Orders
1. Open UNIQLO App.
2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".
User-added image
3. Look for the "Detailed Status" for the actual progress of the order.
User-added image
Alternatively, you will be receiving automated emails from us once your order has been shipped out from our warehouse and once your order has arrived in your chosen store.

Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our friendly customer support team via live chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of the article is hard to understandPlease let us know what information you are looking forPlease let us know which parts of the article are not matchingPlease let us know how we can improve our policy and/or service to meet your needsPlease let us know how we can improve the article.

Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback placed here.

Please enter your comments below:


Feedback Submitted

We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.