2. UNIQLO Philippines Customer Service
  3. Delivery
  4. Click & Collect

Q. How will my items be delivered if I select click and collect for delivery?

UNIQLO offers Click & Collect delivery option and Pay in Store payment method in all of our stores across the country. 


Orders with Click & Collect as the delivery method will be shipped to your selected UNIQLO Philippines store. 

Keep in mind that selecting Click & Collect does not mean your order will be available at your chosen store the same day as your order date. It will still take a few days for your order to arrive at the store, since the item/s will be coming from our warehouse. You will receive an email notification when your order is shipped out and another email when it is available for claiming at the store. 

Please watch the video below:

1. The holding period of your Click & Collect order is 14 days from its arrival date in the store. Please contact your selected store within the pick up period for an extension. Kindly use Store Locator to get their contact number.
2. Failure to claim your Click & Collect order within the holding period will result to your order being returned back to our warehouse for refund processing. Process may take up to 14 to 30 working days upon receiving the item in the warehouse.
3. If you are not able to collect your order yourself, you may ask someone to collect it on your behalf. However, please note that they will need a copy of your Notification e-mail to proceed with the collection.
4. In line with our initiative, we would highly recommend you to bring your own reusable bag when you pick-up your Click & Collect order in store.


UNIQLO now offers Same Day Click & Collect! Order before 12PM and get your package starting 7PM onwards  (not applicable for orders placed on holidays & weekends, orders with alteration and items that are still in transit).

Available on these branches:

UNIQLO Manila, Global Flagship Store
UNIQLO SM Mall of Asia
UNIQLO SM Megamall
UNIQLO Westgate Alabang
UNIQLO Blue Bay Walk
UNIQLO Eastwood 
UNIQLO Marquinton
UNIQLO Robinsons Magnolia
■ UNIQLO Powerplant Mall
■ UNIQLO SM San Lazaro

■ UNIQLO U.P. Town Center

Store Details and landline numbers can be viewed by visiting our Store Locator.

Important Notes:
1. Click & Collect orders with Online Alteration, Gift Service and with items that are still in transit are not eligible for Same Day Click & Collect.

▼ Advisory on item that is still in transit can be seen on the listing. Photo reference below:

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2. For Pay in Store transactions only: Please secure the payment of your order before 12 pm for your order to be confirmed by our warehouse team for Same Day Click & Collect.

Click & Collect Process:

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For more details on Click & Collect, please refer to this page

How to track Click & Collect Orders
1. Open UNIQLO App.
2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".
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3. Look for the "Detailed Status" for the actual progress of the order.

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