Terms and Conditions
Welcome to UNIQLO.com (the "Site"). We make information available to You on UNIQLO.com subject to the following terms and conditions. If You visit the Site, You accepted these terms and conditions. Please read them carefully.
2．License and Site Access
The Company grants You a limited license to access and make personal use of this Site and not to download or modify it, or any portion of it, except with express written consent from the Company. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of UNIQLO.com or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and its affiliates (including the parent company, "Affiliates") without express written consent from the Company. Any unauthorized use terminates the permission or license granted by the Company.
3．Trademarks and Service Marks
FAST RETAILING CO., LTD. (“FAST RETAILING”), the ultimate parent company of the Company owns all trademarks, service marks, trade names, logos and domain names included in the Site or have a valid right from its licensors, suppliers and a third party to use. Any modification, unauthorized use, or infringement of the trademarks from the Site for any purpose is not permitted.
FAST RETAILING owns all copyrights for all materials on the Site or has a valid right from its licensors, suppliers, and a third party to use the material on the Site. In whole or in part, the materials in the Site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner without the prior written consent of FAST RETAILING for any purpose other than for your personal or non-commercial use.
The Company attempts to be as accurate as possible in its product descriptions. However, the Company does not warrant that product and price descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The weight, measurements and other descriptions provided in the Platform are approximate figures and are provided for convenience purposes only. The Company shall make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the Platform may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
The Company reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, errors in product or pricing information, bulk sales (usually in same product quantities of 10 or more), and/or problems identified by our credit and fraud avoidance department. The Company will notify you through email address for any cancellation or change of status in your order.
6．Communications and Other Content
Visitors may submit suggestions, ideas, comments, questions, or other information, to our User Service Department and/ or to the Platform so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise misrepresent as to the origin of any content.
7．Disclaimer of Warranties and Limitation of Liability
THIS SITE AND ALL INFORMATION CONTAINED THEREIN ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY, PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR/THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION AND AVAILABILITY OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS PRESENTED ON THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ERRORS. THE COMPANY, PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR/THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES OR ANY OTHER LOSSES OR LIABILITIES ARISING OUT OF (A) THE USE OR INABILITY TO USE THE PLATFORM; (B) ANY DECISION MADE, ACTION OR INACTION TAKEN BY ANY PARTY IN RELIANCE UPON THE CONTENTS OF THE PLATFORM; (C) BUSINESS INTERRUPTION; (D) DELAY/INTERRUPTION IN ACCESS TO THE PLATFORM; (E) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (F) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF ACCESSING THE THIRD PARTY LINKS ON THE PLATFORM; (G) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS IN CONNECTION WITH USE OF THE PLATFORM; OR (H) ANY DELAYS, INACCURACIES, ERRORS IN OR OMISSIONS IN THE CONTENT OF THE PLATFORM
You agree that your sole remedy, if any, is from the manufacturer or supplier of the products, in accordance with such manufacturer's or supplier's warranty, or to seek a return or refund for such products in accordance with our Return and Exchange Policy.
11．Governing Law; Exclusive Jurisdiction
The Company shall have no liability to You for any delay or failure in carrying out its obligations to any customer for reasons beyond the Company's control, including without limitation, acts of God, war or terrorism, natural disasters, charges in or compliance with laws, regulations or governmental policies and shortages of supplies and services. The Company may extend delivery of an order so affected without liability to the customer except for the return of any payment made by the customer to the Company with respect to any undelivered portion of the order so canceled.
13. E-Commerce and Uniqlo Application Platform
Registration and Account Security
Before placing an order through the Platform, you are required to register and create an account. However, the Company have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever.
a.) You must provide the Company with accurate, complete and up to date registration information; and
b.) The Company is authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act in your behalf.
You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agrees to indemnify the Company for all claims, damages whatsoever arising from the actions of a person placing orders through this Platform using your login details.
At any time, the Company may request you to update your username and/or password. The Company shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause.
Order Placement, Delivery, Sale and Payment for online transactions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our FAQ on shipping or return pages for further information.
In order to contract with Uniqlo you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Uniqlo retains the right to refuse any request made by you. Parents or guardians may make purchases for minors.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
Uniqlo reserves the right to block or suspend any user of its website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice.
Payment and Vouchers or Coupons
All prices indicated in the Platform are in Philippine Peso. When an order is placed in the Platform, your payment option shall be through Credit Card.
Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.
If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, the Company will cancel the order and suspend delivery of the Products until payment is made in full.
At any given time, promo vouchers or coupons may be made available for use in the Platform. By using the promo voucher or coupon, you understand and agree to be bound by its terms and conditions.
The Company will issue a receipt or sales invoice to you and will be included in the package together with the items purchased.
Shipping And Delivery Limitations
When an order is placed in the Platform, you have the following delivery options:
When an order is placed in the Platform, Product(s) will be delivered to an address designated by you, as long as that shipping address is compliant with the Company’s service provider’s shipping restrictions and in accordance with its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.
2. Click and Collect
Products purchased through the Platform, which are for store pick-up (also known as “Click Collect”), are subject to Uniqlo’s Click and Collect Guidelines and Restrictions as follows:
Once your order has been placed, you will receive an Order Confirmation e-mail from us acknowledging your order. This will contain the details of your order and order number
You will receive a second notification, the Shipment Confirmation, that your order has been shipped from the warehouse to the store of your choice which will contain the tracking number of your order.
Once your order has arrived in the store, you will receive a third notification that you can claim your purchase at your selected store.
To collect your order, please proceed to the cashier of your selected store and present the notification e-mail.
You can collect your item within 14 days from the time you receive notification that your purchase is ready for pick up at your selected store.
Unclaimed orders after 14 days will be returned back to the warehouse and the refund will be processed. Refund will take 14 working days from the time of receipt of the item in the warehouse.
If you are unable to collect the item yourself, you can authorize a third party to collect on your behalf. Please provide your authorize representative with a copy of your notification e-mail to proceed with the collection.
If you wish to collect the item beyond the 14 day period, please contact the selected store for extension period.
You may not change the Click and Collect store branch once the order has been processed.
3. Pay in Store
Products purchased through the Platform, which are under Pay-in-store options, are subject the Guidelines and Restrictions as follows:
You only have 120 minutes to secure payment in your chosen store.
Once in the store, please proceed to the cashier area and present your barcode to continue with the transaction.
If you are unable to secure your payment within 120 minutes, transaction will be automatically cancelled
Please note that we could not guarantee that the items you have selected is still available once the transaction has been cancelled.
Returns and Refunds
Uniqlo does not take title to returned items until the item arrives at our warehouse facility for items bought online or store. At our discretion, excluding items with defects, a refund may be issued without requiring a return of item. In this situation, Uniqlo does not take title to the refunded item. For more information about our returns and refunds, please see our FAQ on Refunds and Returns.
Termination and Voluntary Withdrawal Of Account And Platform Services
The Company may suspend or terminate your account or your use of the Platform at any time, for any reason. The Company reserves the right to change, suspend, or discontinue all or any aspect of the Platform at any time, without prior notice. You may also voluntarily withdraw or delete your account at any time, for any reason. However, you are personally liable for any orders or charges that you incur prior to the termination or suspension of your account and/or Platform services.
Accuracy of Information
The Platform may contain typographical errors or inaccuracies and may not be complete or current. The Company therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and the Company reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability of information.
13.6 Third Party Links
From time to time, the Platform may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by the Company or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by the Company, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Platform and your use of the said links will be at your own risk. Neither the Company, nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. The Company is in no way responsible for examining or evaluating, and the Company does not warrant the offerings of, off-website pages or any other websites linked to or from the Platform, nor does the Company assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.
In using the Platform and the services therein, you agree to:
a.) do so only for lawful purposes;
b.) be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify the Company immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
c.) not use or upload any material that contains, or which you have reason to suspect contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.
© FAST RETAILING PHILIPPINES, INC. 2020
Last Updated: June 16, 2020
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