Q. Click & Collect Information
UNIQLO offers Click & Collect delivery option in all of our stores across the country.
STANDARD CLICK & COLLECT
Orders with Click & Collect as the delivery method will be shipped to your selected UNIQLO Philippines store for your pick-up. You will receive an email notification when your order is shipped out and another email when it is available for claiming at the store.
● Please watch the video below:
Notes:
1. The holding period of your Click & Collect order is 14 days from its arrival date in the store. Please contact your selected store within the pick up period for an extension. Kindly use Store Locator to get their contact number.
2. Failure to claim your Click & Collect order within the holding period will result to your order being returned back to our warehouse for refund processing. Process may take up to 14 to 30 working days upon receiving the item in the warehouse.
3. If you are not able to collect your order yourself, you may ask someone to collect it on your behalf. You may also use a courier service but kindly coordinate first with the store. Please note that they will need a copy of your Notification e-mail to proceed with the collection.
4. In line with our initiative, we would highly recommend you to bring your own reusable bag when you pick-up your Click & Collect order in store.
5. You may also avail Same Day Click & Collect or Next Day Click & Collect service. Please visit this link to learn more about the process: Q. Same Day Click & Collect Information and Store List
Click & Collect Process:
For more details on Click & Collect, please refer to this page.
How to track Click & Collect Orders
1. Open UNIQLO App.
2. Click "MEMBERSHIP" tab and go to "ORDER HISTORY".
3. Look for the "Detailed Status" for the actual progress of the order.
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Contact UNIQLO Philippines
CHAT SUPPORT
Sunday (including public holidays),
9:00AM-6:00PM
Monday to Sunday (including public holidays),
9:00AM-6:00PM
1 800 1 322 0194
Monday to Sunday (including public holidays),
9:00AM-6:00PM
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Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons