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COOKIES USAGE

By accessing uniqlo.com and navigating without modifying your parameters, you accept the use of cookies or similar technologies. This is in order for us to provide you with the best services and offers adapted to your interests. But most importantly, a more secure experience on our website. For more information, please check our Privacy Policy.

PRIVACY POLICY.

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Q. ***Holiday Guide 2021***

Holiday Returns Policy
We have extended our return period for the holiday season. All purchases made on November 15 to December 31, 2021 can be returned or exchanged until January 31, 2022, provided that it meets our Returns Policy.
To learn more about return & exchange, click here
To learn more about return & refund, click here
Our warehouse team will not be able to receive your Returned Items during the holidays. Please the schedule below:
  • Closed on Dec 24 to 26, 2021
  • Closed on Dec 30 to January 2, 2022.

Common Queries

Gift Wrapping Services 
Gift wrapping services are not available in both our online store and physical stores at the moment. However you may avail of our Gift Bags which are sold at Php 190 starting mid-November. When purchasing this item online, the order will not be placed inside the gift bag. You may check out the item here.

Gift Receipt  
Gift receipts are not available for online orders at the moment. This service is available for purchases made in our physical stores. You may request for a gift receipt upon transaction.  

Paper Bags  
For Click & Collect online orders (store pick up) from November 8 to December 31, 2021, you may request for paper bags when claiming your order at the store (only 1 bag per item). We cannot provide paper bags for online orders with home delivery. For store purchases, you may request for additional paper bags at the cashier when you complete your payment.

How do I check the status of my order?
You can check your Order Status in the UNIQLO app/website:
1. Click on [MEMBERSHIP]
2. Select [ORDER HISTORY]
For more information, click here

How long does delivery usually take?
For delivery to home/nominated address and chosen UNIQLO store via Click and Collect

Below are the estimated time frames from date of purchase:
Metro Manila: 3-5 working days
Luzon: 5-8 working days
Visayas: 8-10 working days
Mindanao: 10-12 working days

We can only provide estimates and more detailed information may be viewed on your order status once the items have been shipped. We will allocate additional days for cases of unforeseen events such as natural calamities.

Click & Collect Delivery (Visayas and Mindanao)
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NOTE: In observance of the Holidays, kindly refer to the order processing schedules below.
- Orders placed on Dec. 23, after 1pm  to Dec. 26 will be processed starting Dec. 27, 2021
- Orders placed on Dec. 29, after 1pm  to Jan. 2, 2022 will be processed starting Jan. 3, 2022



 

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