Q. How can I process Exchange?
Exchange means you want to return the item to us and exchange with a different color, size or change to another item.
Kindly click on which type of purchase below for the complete step by step instructions.
Online Purchase
- Items purchased online can only be exchanged in any of our physical stores nationwide, provided that it meets our Returns Policy. Kindly bring your original receipt with you. There is no online processing for exchange.
- If you cannot visit a store, we recommend to process return & refund for your online purchased item/s.
- Please note that item or stock availability (including special sizes) may vary per store. You may only exchange to items that are available at the branch.
- You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference.
- If you cannot visit a store, we recommend to process return & refund for your online purchased item/s.
- Please note that item or stock availability (including special sizes) may vary per store. You may only exchange to items that are available at the branch.
- You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference.
Store Purchase
- You may exchange your item at any UNIQLO branch nationwide, provided that the item meets our Returns Policy. Kindly bring your original receipt or gift receipt with you.
- Please note that item or stock availability (including special sizes) may vary per store.
- You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference.
If you wish to return and get a refund, you may refer to our Return & Refund Procedure here.
- Please note that item or stock availability (including special sizes) may vary per store.
- You may exchange to a different size or color or you may change to a completely different item (same price or higher price). If higher priced item, you may just add for the difference.
Suggestion Box
Feedback Submitted
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Philippines
CHAT SUPPORT
By Mail
Feel free to send your inquiry and one of our associates will respond within 24 hours. For urgent concerns, you may use Chat Support or call our Hotline.
By Phone
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
By Phone
(02) 8299 3859,
1 800 1 322 0194
1 800 1 322 0194
Uniqlo PH Customer Center is available from Monday to Sunday, 9am - 6pm
Suggestion Box
Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
Related services
Online Shopping Guide
Use UNIQLO PH app and UNIQLO PH Webstore to make shopping more convenient
App Benefits
Download the app to receive a PHP 300 Coupon on a purchase of PHP 3000 or more.
• Php 300 coupon is for first time downloaders and registered accounts only.
• App Notication should be turned on to receive coupons